Enrollment Analytics & Operations Director

University of New England; Biddeford (ME); On-site; USD 140,000 - 190,000; Full time

Job summary

University of New England in Biddeford, ME seeks a Senior Director of Analytics & Operations to align data, systems, and processes with enrollment goals for undergraduate and on-campus graduate programs.

The role partners with the VP of Admissions & Marketing and leads a team responsible for CRM management, data governance, dashboards, and predictive analytics to inform strategic decisions.

Qualifications

• Bachelor’s degree in a data-related field and 7+ years in enrollment ops, CRM, or analytics.
• 3+ years of supervisory or management experience leading technical or operational teams.
• Demonstrated expertise with Slate CRM or comparable enrollment management system.

Responsibilities

• Lead the management and optimization of Slate CRM for admissions operations.
• Set strategic vision for technology and data infrastructure to support enrollment goals.
• Partner with admissions leadership and IT to improve dashboards, reports, and predictive models.
• Collaborate across units to ensure data integrity and system interoperability.
• Build and mentor a high-performing team responsible for CRM administration and analytics.

Skills

Data analytics

Leadership

Operations management

Cross-functional collaboration

CRM management

Education

Bachelor’s degree in Data Sciences or related field

Tools

Slate CRM

CRM/SIS integrations

Job description

University of New England in Biddeford, ME seeks a Senior Director of Analytics & Operations to align data, systems, and processes with enrollment goals for undergraduate and on-campus graduate programs.

The role partners with the VP of Admissions & Marketing and leads a team responsible for CRM management, data governance, dashboards, and predictive analytics to inform strategic decisions.