Senior Director of Analytics & Operations

University of New England; Biddeford (ME); On-site; USD 140,000 - 190,000; Full time

Job summary

University of New England in Biddeford, ME seeks a Senior Director of Analytics & Operations to align data, systems, and processes with enrollment goals for undergraduate and on-campus graduate programs.

The role partners with the VP of Admissions & Marketing and leads a team responsible for CRM management, data governance, dashboards, and predictive analytics to inform strategic decisions.

Qualifications

• Bachelor’s degree in a data-related field and 7+ years in enrollment ops, CRM, or analytics.
• 3+ years of supervisory or management experience leading technical or operational teams.
• Demonstrated expertise with Slate CRM or comparable enrollment management system.

Responsibilities

• Lead the management and optimization of Slate CRM for admissions operations.
• Set strategic vision for technology and data infrastructure to support enrollment goals.
• Partner with admissions leadership and IT to improve dashboards, reports, and predictive models.
• Collaborate across units to ensure data integrity and system interoperability.
• Build and mentor a high-performing team responsible for CRM administration and analytics.

Skills

Data analytics

Leadership

Operations management

Cross-functional collaboration

CRM management

Education

Bachelor’s degree in Data Sciences or related field

Tools

Slate CRM

CRM/SIS integrations

Job description

Senior Director of Analytics & Operations

Position Title Senior Director of Analytics & Operations

Employment Status

Employment Status Full Time

Months

Months 12

Campus

Campus Biddeford, ME

Description

The Senior Director of Admission Analytics & Operations serves as a critical partner to the VP of Admissions & Marketing and is a member of the Admissions Leadership Team with the Senior Director of Undergraduate Admissions and the Director of Graduate Admissions. This team collectively is responsible for supporting enrollment success for the Undergraduate and On-Campus Graduate programs.
This role is essential in defining how data and systems support enrollment success across the institution, including for Undergraduate and Graduate student populations. The ideal candidate will bring expertise in Slate CRM management, CRM / SIS integrations, data analytics, and cross-functional collaboration to optimize enrollment operations and inform strategic decision-making.
About The University of New England
UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands‑on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.
Benefits Overview

• Multiple health and dental plan options, plus vision coverage.
• Up to 8% retirement plan match.
• Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
• Educational benefits
  • UNE tuition waiver for employees, spouses, and domestic partners

Strategic Leadership & Systems Management

• Guide and manage the team responsible for the management and optimization of Slate CRM for Undergraduate and Graduate On-Campus Admissions, ensuring the instances effectively supports recruitment, application processing, and yield strategies.
• Lead the strategic vision for how technology systems and data infrastructure support enrollment goals across undergraduate admissions, and on‑campus graduate programs.
• Partner with leadership in Continuing Professional Studies to identify areas for collaboration and shared learning.
• Drive system enhancements, workflow improvements, and integration efforts to maximize CRM functionality and user adoption.
• Serve as the primary liaison and collaborator with teams across the institution that utilize Slate and other systems (i.e. Banner SIS ) for enrollment purposes, serving as the expert for undergraduate and on‑campus graduate programs.
• Facilitate shared learning opportunities, identify best practices, and promote resource alignment to achieve operational efficiencies across enrollment units.
• Partner with IT, Institutional Research, and other stakeholders to ensure data integrity and system interoperability.
• Guide and manage the Associate Director of Admission Analytics to support the VP of Admissions & Marketing in leveraging data intelligence to optimize enrollment.
• Collaborate with Admissions leadership to conduct comprehensive funnel analysis to identify enrollment bottlenecks, conversion opportunities, and areas for strategic intervention.
• Partner with AD of Admission Analytics in the development and ongoing maintenance of dashboards, reports, and predictive models that inform enrollment strategy and tactical decision‑making.
• Be a thought partner in translating complex data findings into actionable insights for leadership and stakeholders across the enrollment ecosystem.
• Build, mentor, and manage a high‑performing team of 5-7 professional staff responsible for CRM administration, data management, reporting, and operational support.
• Foster a culture of continuous improvement, professional development, and collaborative problem‑solving.
• Ensure team members have the training, resources, and support needed to excel in their roles.

Qualifications

Required:

• Bachelor’s degree in Data Sciences, Data Analytics, Information Systems, Business Administration, or related field.
• 7+ years of progressive experience in enrollment operations, CRM management, and/or analytics within higher education.
• 3+ years of supervisory or management experience leading technical or operational teams.
• Demonstrated expertise with Slate CRM or comparable enrollment management