Admissions Advisor

160 Driving Academy; Buffalo (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

160 Driving Academy in Buffalo, NY, seeks an Admissions Advisor to convert inquiries into enrolled students by managing communications, following up diligently, and tracking data in Salesforce.

The role emphasizes driving enrollments, guiding applicants through the enrollment steps, and ensuring all documents and payments are in order. A strong emphasis on activity, data integrity, and client service is essential.

Qualifications

• Experience in enrollment, admissions, or inside sales.
• Experience in a remote or call center environment.
• Strong communication skills with the ability to build rapport quickly.

Responsibilities

• Contact prospective students via phone, text, and email.
• Guide students through the enrollment process from inquiry to enrollment.
• Maintain consistent follow-up with all assigned leads and ensure timely responses.
• Track all activity and updates in Salesforce.

Skills

Customer service

Sales

Communication

Remote work

Time management

Follow-up

Tools

Salesforce

Outlook

Job description

Description

The Admissions Advisor is responsible for converting prospective students into enrolled students by managing communication, maintaining consistent follow-up, and ensuring accurate data tracking in Salesforce.

Description

The Admissions Advisor is responsible for converting prospective students into enrolled students by managing communication, maintaining consistent follow-up, and ensuring accurate data tracking in Salesforce. This role directly impacts revenue by driving enrollments and ensuring students move successfully into the program.

Core Responsibilities

• Contact prospective students via phone, text, and email.
• Guide students through the enrollment process from initial inquiry to enrollment completion.
• Clearly explain program details, scheduling, and requirements.
• Maintain consistent follow-up with all assigned leads.
• Track all activity and updates in Salesforce.
• Ensure all enrollment documentation is completed accurately and on time.
• Support students through enrollment to ensure a smooth and complete process.

Daily Activity Expectations (Non-Negotiable)

• Manage inbound calls from prospective students effectively
• Maintain active communication with all assigned leads daily.
• Complete same-day follow-up on all new leads.
• Maintain consistent outreach across phone, text, and email.
• Keep Salesforce fully updated with all interactions.

Weekly Performance Expectations

• Maintain a consistent pipeline of active leads.
• Ensure no lead goes without follow-up.
• Progress leads through the enrollment funnel (contact - appointment - enrollment).
• Maintain accurate and complete data in Salesforce.
• Key Performance Indicators (KPIs)

Activity Metrics

• Call handle time
• Follow-up consistency and effectiveness
• Number of outbound communications

Conversion Metrics

• Transfer to enrollment rate
• Appointment to enrollment rate
• Total enrollments per week/month

Quality Metrics

• Accuracy of Salesforce data
• Enrollment compliance (documents, payment, status)
• Student readiness and proper placement

Performance & Compensation Structure

• Compensation includes base pay and commission based on enrolled students.
• Recruited students are eligible for commission once payment requirements are met.
• Referred students are compensated at a separate flat rate.
• Commission is calculated monthly based on Salesforce data and enrollment eligibility.
• Enrollment must meet all compliance and documentation requirements to qualify.
• Only active and valid enrollments count toward commission.

Accountability Standards

• All activity must be documented in Salesforce.
• Incomplete or inaccurate records may result in loss of commission eligibility.
• Failure to follow up with leads will directly impact performance evaluation.
• Consistent underperformance in activity or conversions may result in corrective action.

Preferred Qualifications

• Experience in enrollment, admissions, or inside sales.
• Experience working in a remote or call center environment.

What This Role Drives

• Daily lead conversion
• Enrollment volume
• Revenue generation
• Pipeline efficiency
• Data integrity in Salesforce

Other Daily Duties

• Open and close the branch each day.
• Maintain a clean, organized, and professional environment for students and visitors.
• Ensure classroom laptops, technology, and remote-learning systems are functioning properly before classes begin.
• Support classroom operations so instructors and students can focus on learning.
• Greet walk-in students and visitors and answer basic questions.
• Connect prospective students with the Admissions Advisor team when needed.
• Complete administrative and clerical tasks assigned by corporate leadership.
• Assist with compliance paperwork, reporting, and recordkeeping.
• Test phone systems, website links, and student-facing processes when requested.
• Track tasks, updates, and branch issues accurately and on time.
• Escalate equipment, facility, or operational concerns to the appropriate department.
• Support a professional and welcoming campus environment.

Requirements

• Experience in customer service, sales, or call center environment preferred.
• Strong communication skills with the ability to build rapport quickly.
• Ability to work in a remote environment and manage time effectively.
• Proficiency in Salesforce, Outlook, and communication platforms.
• Strong organizational skills and attention to detail.