Admissions Advisor

160 Driving Academy; Niles (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

The 160 Driving Academy in Chicago is seeking an Admissions Advisor to drive enrollments by communicating effectively with prospective students. You will guide potential students through the enrollment process, ensuring accurate data tracking in Salesforce and maintaining consistent follow-ups.

Successful candidates will have strong communication skills, experience in a sales or call-center environment, and proficiency with Salesforce. The position includes a base pay plus commission based on student enrollments.

Qualifications

• Experience in customer service, sales, or a call-center environment preferred.
• Ability to work in a remote environment and manage time effectively.
• Proficiency in Salesforce, Outlook, and communication platforms.

Responsibilities

• Contact prospective students via phone, text, and e-mail.
• Guide students through the enrollment process from initial inquiry to enrollment completion.
• Ensure all enrollment documentation is completed accurately and on time.

Skills

Strong communication skills

Attention to detail

Salesforce proficiency

Organizational skills

Tools

Salesforce

Outlook

Job description

The Admissions Advisor is responsible for converting prospective students into enrolled students by managing communication, maintaining consistent follow‑up, and ensuring accurate data tracking in Salesforce. This role directly impacts revenue by driving enrollments and ensuring students move successfully into the program.

Core Responsibilities

• Contact prospective students via phone, text, and e‑mail
• Guide students through the enrollment process from initial inquiry to enrollment completion
• Explain program details, scheduling, and requirements clearly
• Maintain consistent follow‑up with all assigned leads
• Track all activity and updates in Salesforce
• Ensure all enrollment documentation is completed accurately and on time
• Support students through enrollment to ensure a smooth and complete process

Daily Activity Expectations

• Manage inbound calls from prospective students effectively
• Maintain active communication with all assigned leads daily
• Complete same‑day follow‑up on all new leads
• Maintain consistent outreach across phone, text, and e‑mail
• Keep Salesforce fully updated with all interactions

Weekly Performance Expectations

• Maintain a consistent pipeline of active leads
• Ensure no lead goes without follow‑up
• Progress leads through the enrollment funnel (Contact → Appointment → Enrollment)
• Maintain accurate and complete data in Salesforce

Key Performance Indicators (KPIs)

Activity Metrics

• Call handle time
• Follow‑up consistency and effectiveness
• Number of outbound communications

Conversion Metrics

• Transfer‑to‑enrollment rate
• Appointment‑to‑enrollment rate
• Total enrollments per week/month

Quality Metrics

• Accuracy of Salesforce data
• Enrollment compliance (documents, payment, status)
• Student readiness and proper placement

Performance & Compensation Structure

• Base pay plus commission based on enrolled students
• Recruited students earn commission once payment requirements are met
• Referred students receive a separate flat rate
• Commission calculated monthly based on Salesforce data and enrollment eligibility
• Only active and valid enrollments count toward commission

Accountability Standards

• All activity must be documented in Salesforce
• Incomplete or inaccurate records may result in loss of commission eligibility
• Failure to follow up with leads will directly impact performance evaluation
• Consistent underperformance in activity or conversions may result in corrective action

Preferred Qualifications

• Experience in enrollment, admissions, or inside sales
• Experience working in a remote or call‑center environment

What This Role Drives

• Daily lead conversion
• Enrollment volume
• Revenue generation
• Pipeline efficiency
• Data integrity in Salesforce

Requirements

• Experience in customer service, sales, or a call‑center environment preferred
• Strong communication skills with the ability to build rapport quickly
• Ability to work in a remote environment and manage time effectively
• Proficiency in Salesforce, Outlook, and communication platforms
• Strong organizational skills and attention to detail