Coordinator: TRiO Student Support Services

Pima Community College; Arizona; On-site; USD 42,000 - 63,000; Full time

Job summary

Pima Community College is seeking a TRiO Student Support Services Coordinator to oversee grant-funded initiatives supporting underserved students, including first-generation or low-income students and those with disabilities. You will recruit and onboard participants, provide comprehensive academic advising and mentoring, and plan specialized workshops and field trips while supervising student staff.

The schedule is flexible and may include evenings and weekends, with funding contingent on

Qualifications

• Bachelor's degree required and up to one year related program experience
• Equivalent combination of certification, education and experience acceptable
• Master's degree preferred; bilingual (Spanish/English) helpful

Responsibilities

• Coordinates academic advising, admissions, assessment, career services, and financial aid processes; organizes onboarding and registration
• Uses a coaching approach; travels across PCC campuses to understand student challenges and implement action plans
• Monitors academic progress; analyzes confidential data; recommends resolutions for student issues
• Builds rapport to foster belonging, persistence and retention; supports student success
• Develops, presents workshops on financial literacy, culture, career, and academics to internal/external stakeholders
• Plans recruiting events and workshops; creates marketing materials and social media content to recruit students and community stakeholders
• Coordinates student travel and university tours; partners with campuses and other departments to support goals
• Participates in program goals development, implementation, and activities
• Manages budgets/grants; assists in grant development and reporting
• Performs other duties as assigned by supervisor

Skills

Regulatory compliance

Customer service

Advising practices

Data principles

Coordinating

Communication

Project management

Budget management

Public speaking

Data analysis

Analytical thinking

Relationship building

Education

Bachelor's degree

Master's degree

Equivalent combination of cert/education/experience

Job description

We're excited you are considering a position with us. We welcome and celebrate the expansive experiences and contributions that all members of our campus community bring to the table, whether shaped by career history, academic study, or community engagement.

We're committed to a fair and transparent hiring process. For more information about working at Pima Community College, visit the Pima Careers page .

All employees are expected to live and work within the state of Arizona as a condition of employment. All selected candidates are subject to a successful completion of a background check.

The data we collect during the application process is used to evaluate your qualifications for the role you're applying for. All data is handled with strict confidentiality and in accordance with our privacy policy.

Position Summary

The TRiO Student Support Services Coordinator oversees grant-funded program initiatives designed to support students in underserved populations who are pursuing post-secondary degrees, including students who are first-generation, low-income, or have a documented disability. The Coordinator serves as a primary point of contact for participant recruitment, onboarding, and comprehensive academic advising and mentoring. Additionally, this position plans specialized workshops, career exploration events, and educational field trips while assisting with the supervision of student employees to ensure grant objectives and retention goals are met.

The work schedule for this position is flexible and may include working evenings and weekends.

Continued employment in the position is contingent upon continued funding through designated

external sources.

This grant is set to expire on 8/31/2030.

Duties & Responsibilities

• Coordinates academic advising, general and selective admissions, assessment and testing, career services, and financial aid processes. Organizes new student, and initial enrollment processes, orientation, and registration
• Uses a strategic and consultative coaching approach, traveling across all PCC campuses; asks highimpact questions to understand the student’s top performance challenge (academic or personal), identify its root cause, co-create solutions, and implement a custom action plan designed to improve performance and help students reach their short-term/long-term academic, personal, and professional goals
• Monitors student academic progress; analyzes confidential student information; identifies issues and discrepancies and formulates recommendations for appropriate action based on findings. Researches and recommends resolutions for technically difficult and complex student issues and concerns
• Builds rapport and trust with students to create a connection and develop supportive relationships that inspire students’ belief in themselves, a sense of belonging, and promote student persistence and retention
• Develops, promotes, and presents workshops and resources on topics including financial literacy, culture, career, and academics to internal and external stakeholders
• Plans and coordinates recruiting events and workshops; utilizes program knowledge to promote services and recruit prospective participants; develops marketing materials and social media content to recruit and inform prospective students and community stakeholders
• Develops, coordinates, and executes student university and educational travel, and partners with instate and out-of-state university college tours and info sessions
• Participates in the development, implementation, and coordination, of program goals, objectives, and activities
• Partners with team members, faculty, student affairs, learning support and other various departments to develop, modify, and support targeted student success efforts.
• Coordinates annual student achievement recognition event and activities
• Responds to requests for information from faculty, staff, students, and community stakeholders
• May supervise student peer mentors and other support staff
• Ensures confidential student data entry into multiple databases; maintains hard and digital copies of student files and reports; adheres to records management practices.
• Compiles and reviews data for reporting purposes; prepares Annual Performance Report to Grant Services and Department of Education; participates in Internal Monitoring Review and A-133 State Audit and budget maintenance
• Assists in the development and monitoring of program budgets; monitors grants, writes proposals and participates in grant development
• Performs all other duties and responsibilities as assigned or directed by the supervisor

Job Requirements/Qualifications

• Bachelors degree and
• Up to one year of related program experience

or

• An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above

Preferred

• Master's degree
• One to three years of related experience
• Bilingual (Spanish/English)

Knowledge, Skills And Abilities

• Knowledge of regulatory compliance principles and practices
• Knowledge of internal and external customer service principles and practices
• Knowledge of advising and counseling practices
• Knowledge of data principles and methods for promoting programs and services
• Skill in coordinating and monitoring the work of others
• Skill in effective communication (both written and oral)
• Skill in positive, productive, and flexible customer serviceSkill in project management principles, processes, and techniques
• Skill in budget/resource management
• Skill in public speaking
• Skill in in analyzing data and drawing conclusions
• Ability to apply analytical and critical thinking skills as well as draw conclusions and prepare accurate reports of results
• Ability to develop and maintain effective and positive working relationships

If you require assistance, or a reasonable accommodation for individuals with disabilities, please do not hesitate to contact Pima Community College Human Resources.

Human Resources Contact Information

• Phone: [phone]
• TTY: [phone]
• Email: [e-mail]

Pima Community College is an Equal Opportunity Employer. We encourage applications from all qualified individuals.