Enrollment Advisor

Schiller International University; Tampa (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Schiller International University seeks an Enrollment Advisor to guide prospective students through the final stages of admissions and to drive enrollment numbers. You will engage with students and families via calls and emails, offering program information, financial aid guidance, and a consultative approach to help close enrollments.

The role requires 2+ years in student advising, admissions, or sales, with a track record of meeting enrollment targets.

Qualifications

• 2+ years of experience in student advising, admissions, or sales.
• Experience with high-volume calls or lead conversion.
• Strong communication and consultative approach.
• Proven record of meeting enrollment targets.
• Experience with CRM systems to manage leads.

Responsibilities

• Enrollment Closing: drive enrollment through proactive follow-up and clear guidance.
• Counseling and Guidance: provide personalized counseling on programs, admissions steps, and financial aid.
• Target Achievement: meet or exceed monthly and quarterly enrollment targets and monitor KPIs.
• Database and CRM Management: maintain accurate records, schedule follow-ups, and generate progress reports.

Skills

Communication

Interpersonal skills

Sales

Lead conversion

Consultative selling

Education

Bachelor's degree

Tools

Salesforce

Zoho CRM

Job description

Your mission

The Enrollment Advisor is responsible for guiding prospective students through the final stages of the admissions process, with a focus on achieving enrollment targets. This role involves high-volume communication with potential students and requires strong interpersonal and sales skills to effectively support and close new enrollments. The Enrollment Advisor will use a consultative approach to address student inquiries, provide information about program offerings, and work towards successful enrollments through proactive follow-ups and personalized engagement.

Tasks and Responsibilities

• Enrollment Closing
  • Drive student enrollment numbers by proactively managing a pipeline of prospective students through effective follow-up and consistent communication.
  • Conduct high-volume phone calls, emails, and other communications with students in the final stages of the admissions process to secure their enrollment.
  • Work closely with students and families to understand their needs and offer guidance on program options, financial aid, and admissions steps.
• Counseling and Guidance
  • Provide personalized counseling to prospective students, helping them make informed decisions regarding their academic and career goals.
  • Clearly explain program details, admissions requirements, and the enrollment process to students.
  • Address concerns, answer questions, and provide additional resources to assist in the decision-making process.
• Target Achievement
  • Meet or exceed monthly and quarterly enrollment targets as set by the Student Advisor Team Leader.
  • Track and monitor key performance metrics, including conversion rates, to assess effectiveness and identify areas for improvement.
  • Collaborate with the admissions and marketing teams to implement strategies for achieving enrollment goals.
• Database and CRM Management
  • Maintain detailed records of all interactions with students in the CRM system, ensuring up-to-date and accurate information.
  • Use CRM tools to schedule follow-ups, track student progress, and manage leads effectively.
  • Generate regular reports on enrollment activities and pipeline progress to provide insights for the admissions team.

Your Profile

• Bachelor’s degree in Business, Education, Sales, Marketing or a related field.
• 2+ years of experience in student advising, admissions, sales, or customer service, ideally with experience in high-volume calls or lead conversion.
• Strong communication and interpersonal skills with a persuasive and consultative approach.
• Results-driven with a proven track record of meeting or exceeding enrollment or sales targets.
• Experience using CRM systems (e.g., Salesforce, Zoho) to manage and track leads.
• Ability to work in a fast-paced environment, handling multiple student inquiries and priorities effectively.
• English
• Strong preference given to candidates with fluency in another language