Engineering Support Manager — Platform Reliability

Doist; United States; Hybrid; USD 130,000 - 200,000; Full time

Job summary

Bestow is seeking a Support Engineering Manager to lead a team of Technical Solutions Engineers who triage, diagnose, and resolve production issues across enrollment, underwriting, policy administration, and billing. You will own incident response, improve reliability, and coordinate with cross-functional partners to deliver high-quality support for our platform.

You'll work with Kubernetes on Google Cloud Platform and Go-based microservices, driving improvements in deployment, monitoring, and

Qualifications

• Experience leading a technical solutions engineering team in production environments.

Responsibilities

• Lead a team of Technical Solutions Engineers to triage, diagnose, and resolve production issues across enrollment, underwriting, policy administration, billing and payments, and documents and communications.
• Collaborate with product and engineering to improve reliability, incident response times, and platform performance across carrier and enterprise integrations.

Tools

Go

Kubernetes

Google Cloud Platform

Job description

Bestow is seeking a Support Engineering Manager to lead a team of Technical Solutions Engineers who triage, diagnose, and resolve production issues across enrollment, underwriting, policy administration, and billing. You will own incident response, improve reliability, and coordinate with cross-functional partners to deliver high-quality support for our platform.

You'll work with Kubernetes on Google Cloud Platform and Go-based microservices, driving improvements in deployment, monitoring, and