Engineering Manager, Supply Chain & Retail Hardware - Technology Support Services - (Hybrid - Seattle, WA)

Nordstrom; Seattle (WA); On-site; USD 166,000 - 258,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement benefits

Disability insurance

Merchandise discount

EAP resources

Job summary

Based in Seattle, WA, this role emphasizes people leadership and hands-on hardware expertise, with four days in-office per week and close collaboration with operations and facilities teams.

Qualifications

• 5+ years of engineering experience with hardware, device management, or IT infrastructure.
• 2+ years in a people-management or team-lead role.
• Hands-on knowledge of Zebra handheld and vehicle-mounted devices in warehouse/distribution environments.
• Experience with industrial/label printing hardware and print management in high-volume settings.
• Familiarity with conference room AV deployment in a corporate setting.
• Working knowledge of digital certificate management (SHA-2/PKI) for device authentication.
• Proven ability to lead cross-functional initiatives and communicate with engineers and stakeholders.
• Experience using Jira and Confluence to manage work and documentation.
• Strong analytical skills with fleet health, incident, and reliability metrics.

Responsibilities

• Lead, coach, and grow a team of engineers responsible for supply chain hardware standards, deployment, and support.
• Own the technical roadmap for Zebra handheld and vehicle-mounted computers used in supply chain operations, including hardware refresh cycles, firmware/OS management, and MDM enrollment.
• Set standards and drive lifecycle management for Zebra industrial and label printing hardware, including testing, throughput/durability requirements, procurement input, and break/fix strategy.
• Ensure hardware standards account for warehouse operating conditions (wireless coverage, ruggedization, high-volume scan throughput).
• Oversee hardware for conference room and collaboration systems supporting corporate offices.
• Guide device security and certificate management (SHA-2, PKI, secure enrollment).
• Partner with Supply Chain Operations and Workplace/Facilities teams to align hardware with operational needs.
• Define and track KPIs for fleet health, incident volume, and mean time to repair/resolution.
• Manage vendor relationships with Zebra and other OEM partners for roadmap alignment and certifications.
• Drive planning for Jira/Confluence workstreams and documentation.

Skills

Hardware engineering

People leadership

Zebra devices

Printing hardware

AV / collaboration

PKI / certificate mgmt

Cross-functional leadership

Jira / Confluence

Analytics & metrics

Tools

Jira

Confluence

Job description

Job Description

Nordstrom is looking for an Engineering Manager to lead the team responsible for the hardware that powers our supply chain and corporate environments. This role owns the engineering strategy, lifecycle management, and technical standards for Zebra mobile computing and printing hardware deployed across our distribution centers, fulfillment centers, and supply chain facilities, as well as conference room / collaboration hardware supporting corporate offices. The ideal candidate combines strong people leadership with deep, hands‑on hardware and device‑security expertise.

What You’ll Do

• Lead, coach, and grow a team of engineers responsible for supply chain hardware standards, deployment, and support.
• Own the technical roadmap for Zebra handheld and vehicle-mounted computers used in supply chain operations (warehouse scanning, RFID, pick/pack/ship workflows), including hardware refresh cycles, firmware/OS management, and MDM enrollment across distribution and fulfillment centers.
• Set standards and drive lifecycle management for Zebra industrial and label printing hardware (shipping label, carton, and pallet printers) deployed in supply chain facilities, including compatibility testing, throughput/durability requirements, procurement input, and break/fix strategy.
• Ensure supply chain hardware standards account for warehouse‑specific operating conditions (wireless coverage, ruggedization, high‑volume scan throughput, shift‑based usage patterns).
• Oversee the engineering approach for conference room and collaboration hardware (video conferencing systems, displays, room controllers) supporting corporate office environments.
• Guide the team’s work on device security and certificate management, including SHA‑2 certificate lifecycle, PKI‑based device authentication, and secure enrollment for supply chain hardware fleets.
• Partner with Supply Chain Operations, Distribution/Fulfillment Center leadership, and corporate Workplace/Facilities teams to align hardware standards with operational needs in each environment.
• Define and track KPIs for fleet health, incident volume, and mean time to repair/resolution across supply chain and corporate hardware categories.
• Manage vendor relationships (e.g., Zebra and other OEM/device partners) on roadmap alignment, escalations, and compatibility certification.
• Drive planning, prioritization, and execution for the team’s Jira/Confluence workstreams, ensuring clear documentation of standards and processes.
• Participate in budgeting and total‑cost‑of‑ownership analysis for hardware refresh and replacement programs.

What You Bring

• 5+ years of engineering experience with hardware, device management, or IT infrastructure; 2+ years in a people‑management or team‑lead role.
• Hands‑on knowledge of Zebra (or comparable) handheld and vehicle‑mounted mobile computing devices in a warehouse, distribution, or fulfillment center setting, including MDM/EMM tooling.
• Experience with industrial/label printing hardware and print management systems in a high‑volume supply chain environment.
• Familiarity with conference room / AV and collaboration hardware deployment and support in a corporate setting.
• Working knowledge of digital certificate management (SHA‑2/PKI) for device authentication and secure connectivity.
• Proven ability to lead cross‑functional technical initiatives and communicate clearly with both engineers and business stakeholders across supply chain and corporate environments.
• Experience using Jira and Confluence (or similar tools) to manage engineering work and documentation.
• Strong analytical skills, with experience tracking fleet health, incident, and reliability metrics.

Nice to Have

• Experience supporting hardware across a multi‑site distribution or fulfillment center network.
• Background in warehouse management systems (WMS), RFID infrastructure, or supply chain automation.
• Background in physical security or asset protection technology environments.
• Familiarity with ServiceNow, BigQuery/Looker, or similar operational reporting tools.

Location

• This role is based in Seattle, WA and requires four days in‑office per week.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job‑related knowledge, skills, and experience.

$166,000.00 - $258,000.00 Annual

Benefits

We’ve got you covered…

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance‑based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Additional Information

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all‑inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

© 2026 Nordstrom, Inc