Engineering Manager, Supply Chain & Retail Hardware - Technology Support Services - (Hybrid - Seattle, WA)

Nordstrom Inc; Seattle (WA); On-site; USD 166,000 - 258,000; Full time

Benefits offered by this job

Medical/Vision/Dental

401k

Paid Time Away

Life Insurance

Disability Insurance

Merchandise Discount

EAP Resources

Performance-based bonuses

Job summary

Nordstrom Inc is seeking an Engineering Manager to lead the team responsible for hardware powering our supply chain and corporate environments. You will own the engineering strategy, lifecycle management, and security standards for Zebra devices deployed across our distribution centers, fulfillment centers, and offices.

The role requires hands-on hardware expertise and strong people leadership, with collaboration across operations, facilities, and IT to align hardware with business needs.

Qualifications

• 5+ years in engineering with hardware or IT infrastructure
• 2+ years in people management or team lead role
• Hands-on knowledge of Zebra handheld/vehicle-mounted devices
• Experience with industrial/label printing hardware in high-volume environments
• Familiarity with conference room AV deployment in a corporate setting
• Knowledge of digital certificate management (SHA-2/PKI) for device authentication

Responsibilities

• Lead, coach, and grow a team of engineers responsible for supply chain hardware standards and support
• Own the technical roadmap for Zebra devices used in supply chain operations
• Set standards and lifecycle management for printing hardware in distribution centers
• Ensure hardware standards account for warehouse operating conditions
• Oversee conference room/collaboration hardware for corporate offices
• Manage device security, certificate management, and secure enrollment
• Partner with operations and facilities to align hardware with needs
• Define and track KPIs for fleet health, incidents, and MTTR
• Manage vendor relationships with Zebra and other OEMs
• Drive planning and execution for Jira/Confluence workstreams
• Participate in budgeting and TCO analyses for hardware programs

Skills

Leadership

Hardware

MDM tooling

Zebra devices

Print/label hardware

Security PKI

Jira/Confluence

Cross-functional collaboration

Tools

Jira

Confluence

MDM tooling

Job description

Job Description Nordstrom is looking for an Engineering Manager to lead the team responsible for the hardware that powers our supply chain and corporate environments. This role owns the engineering strategy, lifecycle management, and technical standards for Zebra mobile computing and printing hardware deployed across our distribution centers, fulfillment centers, and supply chain facilities, as well as conference room / collaboration hardware supporting corporate offices. The ideal candidate combines strong people leadership with deep, hands-on hardware and device-security expertise.

What You’ll Do

• Lead, coach, and grow a team of engineers responsible for supply chain hardware standards, deployment, and support.
• Own the technical roadmap for Zebra handheld and vehicle-mounted computers used in supply chain operations (warehouse scanning, RFID, pick/pack/ship workflows), including hardware refresh cycles, firmware/OS management, and MDM enrollment across distribution and fulfillment centers.
• Set standards and drive lifecycle management for Zebra industrial and label printing hardware (shipping label, carton, and pallet printers) deployed in supply chain facilities, including compatibility testing, throughput/durability requirements, procurement input, and break/fix strategy.
• Ensure supply chain hardware standards account for warehouse-specific operating conditions (wireless coverage, ruggedization, high-volume scan throughput, shift-based usage patterns).
• Oversee the engineering approach for conference room and collaboration hardware (video conferencing systems, displays, room controllers) supporting corporate office environments.
• Guide the team’s work on device security and certificate management, including SHA-2 certificate lifecycle, PKI-based device authentication, and secure enrollment for supply chain hardware fleets.
• Partner with Supply Chain Operations, Distribution/Fulfillment Center leadership, and corporate Workplace/Facilities teams to align hardware standards with operational needs in each environment.
• Define and track KPIs for fleet health, incident volume, and mean time to repair/resolution across supply chain and corporate hardware categories.
• Manage vendor relationships (e.g., Zebra and other OEM/device partners) on roadmap alignment, escalations, and compatibility certification.
• Drive planning, prioritization, and execution for the team’s Jira/Confluence workstreams, ensuring clear documentation of standards and processes.
• Participate in budgeting and total-cost-of-ownership analysis for hardware refresh and replacement programs.

What You Bring

• 5+ years of engineering experience with hardware, device management, or IT infrastructure; 2+ years in a people-management or team-lead role.
• Hands‑on knowledge of Zebra (or comparable) handheld and vehicle‑mounted mobile computing devices in a warehouse, distribution, or fulfillment center setting, including MDM/EMM tooling.
• Experience with industrial/label printing hardware and print management systems in a high‑volume supply chain environment.
• Familiarity with conference room / AV and collaboration hardware deployment and support in a corporate setting.
• Working knowledge of digital certificate management (SHA-2/PKI) for device authentication and secure connectivity.
• Proven ability to lead cross‑functional technical initiatives and communicate clearly with both engineers and business stakeholders across supply chain and corporate environments.
• Experience using Jira and Confluence (or similar tools) to manage engineering work and documentation.
• Strong analytical skills, with experience tracking fleet health, incident, and reliability metrics.
• Nice to Have Experience supporting hardware across a multi‑site distribution or fulfillment center network.
• Background in warehouse management systems (WMS) , RFID infrastructure, or supply chain automation.
• Background in physical security or asset protection technology environments.
• Familiarity with ServiceNow, BigQuery/Looker, or similar operational reporting tools.

Location

This role is based in Seattle, WA and requires four days in‑office per week.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws.

Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job‑related knowledge, skills, and experience.

$166,000.00 - $258,000.00 Annual

Benefits

• Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources
• This position may be eligible for performance‑based incentives/bonuses.
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

Legal Notices

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

About Us

We’re a fast‑moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!