Engineering Manager, AI & Growth Lead

ServiceTitan; United States; On-site; USD 178,000 - 297,000; Full time

Benefits offered by this job

Flexible time off

Leadership training

Bonuses & awards

Medical/Dental/Vision

Job summary

ServiceTitan is seeking an Engineering Manager to lead a 13–14 engineer team focused on calls, messages, and Contact Center Pro. You will drive execution, technical excellence, and team growth while shaping how AI transforms how customers run their businesses.

You’ll define quarterly plans, oversee architecture and development, and collaborate with cross-functional leaders to deliver secure, high-quality features in a rapidly evolving platform.

Qualifications

• 10+ years of software engineering experience, including 5+ years in leadership.
• Proven ability to lead agile teams, drive execution, and deliver results.
• Strong foundation in modern frameworks; hands-on with .NET/C# preferred.
• Excellent communication and cross-functional collaboration.
• Passion for talent development and high-performance engineering cultures.

Responsibilities

• Lead and grow a team of 13–14 engineers, setting quarterly plans and priorities.
• Drive agile ceremonies, execute high-quality features, and monitor success metrics.
• Provide hands-on technical leadership across architecture, design, and development practices.
• Build AI-powered capabilities and scale impact across the platform.
• Collaborate with senior leadership, product, and UX to balance innovation and stability.
• Foster ownership, accountability, and continuous learning within the team.

Skills

Leadership

Agile leadership

Communication

Cross-functional collaboration

Coaching

Education

BS in Computer Science or related

MS or PhD in Computer Science/Engineering

Tools

.NET/C#

Job description

ServiceTitan is seeking an Engineering Manager to lead a 13–14 engineer team focused on calls, messages, and Contact Center Pro. You will drive execution, technical excellence, and team growth while shaping how AI transforms how customers run their businesses.

You’ll define quarterly plans, oversee architecture and development, and collaborate with cross-functional leaders to deliver secure, high-quality features in a rapidly evolving platform.