Engineering Lead

NTT DATA North America; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

NTT DATA North America is seeking an Engineering Lead with ServiceNow experience for an onsite, temporary opportunity across multiple North Carolina and nearby locations. The role leads architecture, platform engineering, and data enablement to deliver a unified, scalable operating model and to align strategic objectives with execution.

The ideal candidate has 5+ years in engineering leadership, strong cross-functional coordination, and the ability to establish delivery discipline and

Qualifications

• 5+ years leading engineering teams or complex platform transformation initiatives.
• Ability to align architecture, engineering execution, and operational outcomes across multiple technical disciplines.
• Experience establishing delivery discipline, engineering standards, and cross-functional accountability in complex environments.
• Must be onsite at the client in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GA

Responsibilities

• Translate Service-Aware objectives into an actionable engineering roadmap that aligns platform, data, integration, and service visibility work.
• Ensure workstreams converge into a cohesive operating model rather than optimizing independently.
• Maintain alignment between near-term delivery decisions and long-term engineering sustainability.
• Provide leadership across engineering disciplines to resolve design dependencies, delivery tradeoffs, and sequencing challenges.
• Escalate and resolve issues that could impair delivery quality, runtime stability, or strategic alignment.
• Establish expectations for engineering quality, maintainability, release readiness, and operational supportability.
• Drive disciplined planning, review, and execution practices that improve predictability and reduce avoidable implementation risk.
• Promote consistency in engineering methods, design reviews, and decision-making across workstreams.
• Engage with leadership and partner teams to maintain visibility into delivery progress, dependencies, risks, and decisions.
• Translate complex technical issues into clear implications for service outcomes, operational value, and execution health.
• Ensure stakeholder expectations remain aligned to delivery scope, priorities, and tradeoffs.
• Guide engineering efforts toward outcomes that improve service visibility, governance maturity, reliability, and automation readiness.
• Use delivery lessons, platform feedback, and operational patterns to continuously improve the engineering approach over time.

Skills

Engineering leadership

Cross-functional leadership

Delivery discipline

Onsite presence

Stakeholder management

Education

Bachelor's Degree

Tools

ServiceNow

Job description

NTT DATA currently seeks aEngineering Lead with ServiceNow experience. This is aTemporary Employment opportunity anticipated to run at leastthrough12/30/26 with the possibility of extension. We always attempt to extend or convert to regular employment based on business conditions and performance.

It is an "onsite" position location in any of the following locations:

• Raleigh, NC 27601
• Charlotte, NC 28202
• Wilson, NC27893
• Richmond, VA 23219
• Atlanta, GA30339

Engineering Lead -Charlotte,NC -26-01208

It is an "onsite" position location in any of the following locations:

• Raleigh, NC 27601
• Charlotte, NC 28202
• Wilson, NC27893
• Richmond, VA 23219
• Atlanta, GA30339

Job Description

The Engineering Lead provides technical and delivery leadership to ensure the Service-Aware Operating Model is implemented as a coherent, sustainable engineering capability rather than a collection of disconnected workstreams. This role aligns architecture, platform engineering, integration delivery, and data enablement into a unified execution model that can scale over time. The Engineering Lead is accountable for orchestrating engineering outcomes across those lanes, resolving tradeoffs, and maintaining alignment to strategic objectives, delivery commitments, and engineering standards.

Engineering Strategy & Execution Alignment

• Translate Service-Aware objectives into an actionable engineering roadmap that aligns platform, data, integration, and service visibility work.
• Ensure workstreams converge into a cohesive operating model rather than optimizing independently.
• Maintain alignment between near-term delivery decisions and long-term engineering sustainability.

Cross-Functional Technical Leadership

• Provide leadership across engineering disciplines to resolve design dependencies, delivery tradeoffs, and sequencing challenges.
• Create clear accountability for engineering outcomes while preserving clean capability boundaries between roles and teams.
• Escalate and resolve issues that could impair delivery quality, runtime stability, or strategic alignment.

Standards, Quality & Delivery Discipline

• Establish expectations for engineering quality, maintainability, release readiness, and operational supportability.
• Drive disciplined planning, review, and execution practices that improve predictability and reduce avoidable implementation risk.
• Promote consistency in engineering methods, design reviews, and decision-making across workstreams.

Stakeholder Alignment & Outcome Transparency

• Engage with leadership and partner teams to maintain visibility into delivery progress, dependencies, risks, and decisions.
• Translate complex technical issues into clear implications for service outcomes, operational value, and execution health.
• Ensure stakeholder expectations remain aligned to delivery scope, priorities, and tradeoffs.

Value Realization & Continuous Improvement

• Guide engineering efforts toward outcomes that improve service visibility, governance maturity, reliability, and automation readiness.
• Use delivery lessons, platform feedback, and operational patterns to continuously improve the engineering approach over time.

Basic Qualifications

• 5+ years’ experience leading engineering teams or complex platform transformation initiatives.
• Strong ability to align architecture, engineering execution, and operational outcomes across multiple technical disciplines.
• Experience establishing delivery discipline, engineering standards, and cross-functional accountability in complex environments.
• Proven ability to lead through ambiguity, prioritize effectively, and drive durable outcomes across interconnected workstreams.
• Must be onsite at the client in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GA

Preferred Qualifications

• Bachelor’s Degree preferred
• Experience supporting service-centric or Service-Aware operating models.
• Familiarity with platform engineering, data architecture, integration delivery, and service visibility capabilities.
• Background in highly regulated, large-scale, or operationally complex environments.
• Relevant leadership, engineering, or architecture certifications.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

Visit us at us.nttdata.com

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