Engineering Intelligence Analytics Lead

Five9; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Five9 is seeking a Senior Engineering Intelligence Analyst to build and evolve an engineering intelligence platform. You will create automated data pipelines from Jira, Jellyfish, Salesforce, and other systems, and develop interactive Looker dashboards that deliver data-driven insights to engineering leadership across 1,000+ features and $100M+ in investment.

You will own data modeling, ETL/ELT processes, and visualizations, enabling faster, smarter decisions with self-serve capabilities and

Qualifications

• Minimum 5 years of experience in analytics engineering or a related technical analytics role.
• Strong SQL skills including complex joins, window functions, and performance optimization.
• Proficiency in Python for data processing (pandas, requests, scheduled jobs).
• Hands-on experience with Looker BI tool including data modeling, dashboard design, and performance optimization.
• Experience building ETL/ELT pipelines with REST API data sources.
• Familiarity with Jira and Agile software delivery lifecycle.

Responsibilities

• Build and maintain interactive dashboards in Looker covering feature delivery predictions and portfolio health.
• Develop and maintain data pipelines integrating Jira, Jellyfish, Salesforce, and other sources.
• Write Python and SQL to extract, transform, and load data into a central analytics store.
• Implement data quality checks, automated validation, and monitoring for freshness and accuracy.
• Support leadership with executive-ready analyses and insight decks.

Skills

SQL proficiency

Python

Looker

Data visualization

ETL pipelines

Data quality

Documentation

Agile / SDLC

Tools

Looker

Jira

Jellyfish

Salesforce

BigQuery

Job description

Five9 is seeking a Senior Engineering Intelligence Analyst to build and evolve an engineering intelligence platform. You will create automated data pipelines from Jira, Jellyfish, Salesforce, and other systems, and develop interactive Looker dashboards that deliver data-driven insights to engineering leadership across 1,000+ features and $100M+ in investment.

You will own data modeling, ETL/ELT processes, and visualizations, enabling faster, smarter decisions with self-serve capabilities and