Engineering AMS Specialist - Incident & Support Lead

JobDiva, Inc.; Atchison (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

JobDiva, Inc. in Kansas is seeking an experienced Application Support professional to maintain and support engineering applications within a demanding AMS environment.

You will handle incidents, coordinate RCA, and work with cross-functional teams to restore services quickly. The role requires strong troubleshooting across applications, databases, and hybrid cloud environments, plus solid ITIL process knowledge.

Qualifications

• 5–8 years in an Application Support role in the Engineering domain (AMS).
• Experience installing, configuring, or supporting Microsoft Office, Bluebeam, Adobe, and Engineering applications.
• Strong troubleshooting across applications, databases, and hybrid cloud environments.
• Excellent written and verbal communication; explain technical issues simply.
• Experience with issue tracking and reporting using relevant tools.

Responsibilities

• Manage Severity 1/2 incidents, drive RCA, and ensure rapid restoration of service.
• Provide AMS in Engineering domain with application maintenance and support.
• Troubleshoot across applications, databases, and hybrid cloud environments.
• Communicate technical issues clearly to non-IT staff and document resolutions.

Skills

Bluebeam

Adobe Suite

Microsoft Office

Autodesk Applications

Bentley Applications

SQL basics

CAD Applications

HQMS

Clarity

Production Support

Tools

HQMS

Clarity

Job description

JobDiva, Inc. in Kansas is seeking an experienced Application Support professional to maintain and support engineering applications within a demanding AMS environment.

You will handle incidents, coordinate RCA, and work with cross-functional teams to restore services quickly. The role requires strong troubleshooting across applications, databases, and hybrid cloud environments, plus solid ITIL process knowledge.