Application Support Associate Manager — Incident & Uptime Lead

Duck Creek Payments; South Carolina; Hybrid; USD 78,000 - 139,000; Full time

Benefits offered by this job

Flexible work environment

Medical, dental, vision, life, and_dis

401(k) retirement plan with match

Job summary

Duck Creek Technologies is seeking an Associate Manager Application Support to lead advanced technical support for its software solutions and to coordinate incident response. You will monitor performance, ensure uptime, and work with cross-functional teams to resolve issues while maintaining comprehensive documentation.

The role requires a Bachelor’s degree in IT/CS and 3+ years of relevant experience. Travel is required; locations include Boston, MA, Columbia, SC, or Bolivar, MO with flexible

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 3+ years in application support, IT operations, or technical troubleshooting.

Responsibilities

• Provide advanced technical support for Duck Creek applications, troubleshooting incidents and resolving complex issues.
• Monitor application performance and system health to ensure uptime and reliability.
• Collaborate with development, infrastructure, and QA teams to resolve escalated issues.
• Lead root cause analysis for critical incidents and document findings.

Skills

Advanced technical support

Incident management

Application monitoring

Cross-functional collaboration

Documentation

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Duck Creek software

Application performance monitoring tools

Job description

Duck Creek Technologies is seeking an Associate Manager Application Support to lead advanced technical support for its software solutions and to coordinate incident response. You will monitor performance, ensure uptime, and work with cross-functional teams to resolve issues while maintaining comprehensive documentation.

The role requires a Bachelor’s degree in IT/CS and 3+ years of relevant experience. Travel is required; locations include Boston, MA, Columbia, SC, or Bolivar, MO with flexible