Analyst, Infrastructure Observability

ICE; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Intercontinental Exchange (ICE) seeks an IT Monitoring Engineer to build and maintain a global log management and monitoring stack. You will investigate anomalies, document changes, and design monitoring requirements in collaboration with development and operations teams.

The role requires Linux, Python, Perl, and Java proficiency, plus experience with Datadog, Dynatrace, AppDynamics or similar tools, and Splunk/ELK certifications. Strong communication and multitasking are essential.

Qualifications

• Bachelor’s degree in CIS, engineering, or a related discipline.
• Experience with Linux, Python, Perl, and Java scripting.
• Administration experience with Datadog, Dynatrace, AppDynamics or similar APM tools.
• Certification in Splunk, ELK or other logs tools is preferred.
• Strong data analysis skills and proficiency with MS Word and Excel.
• Excellent written and verbal communication; ability to multitask.

Responsibilities

• Build, maintain, and support a global log management and monitoring infrastructure.
• Investigate network and application anomalies using logs, alarms, and traces.
• Document changes and write monitoring standards and practices.
• Leverage tools to augment ICE's monitoring posture across the enterprise.
• Design monitoring requirements with development and operations.
• Implement monitoring solutions across multiple datacenters.
• Serve as primary contact for monitoring across the enterprise.

Skills

Linux

Python

Perl

Java

Data analysis

Written and verbal communication

Multitasking

MS Word

MS Excel

Problem solving

Troubleshooting

Education

Bachelor’s degree in CIS, engineering, or related discipline

Tools

Datadog

Dynatrace

AppDynamics

Splunk

ELK

Job description

Overview Job Purpose Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. This role will be part of a team of information technology professionals responsible for monitoring a global network infrastructure including offices and internet data centers. This position requires technical proficiency, an eager attitude, professionalism, and solid communication skills. Responsibilities

• Build, maintain, and support a global log management and monitoring infrastructure
• Investigate network and application anomalies using logs, alarms, APM solutions, TCP/IP traces, and captures
• Document changes and author documentation on monitoring standards and practices
• Leverage new and existing tools to augment the monitoring posture at ICE
• Design monitoring requirements in coordination with development and operations
• Implement monitoring solutions across multiple datacenters
• Serve as a primary point of contact for monitoring across the enterprise Knowledge And Experience
• Bachelor’s degree, preferably in CIS, engineering, or a related discipline
• Knowledge of Linux, Python, Perl, Java scripting languages
• Administration experience with Datadog, Dynatrace, AppDynamics or another APM solution
• Certification in Splunk, ELK, or another logs tool
• Strong data analysis skills and competence in MS Word and Excel
• Strong written and verbal communication skills
• Ability to multitask and work independently on multiple projects Desirable Skills And Experience
• Experience with Performance tuning
• Financial industry expertise
• Change auditing and configuration management Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.