Engineer - Network

Hawaii Medical Service Association; Honolulu (HI); Hybrid; USD 78,000 - 153,000; Full time

Job summary

Hawaii Medical Service Association (HMSA) seeks a Network Specialist to join the HMSA Technical Services - Network Team on Oahu. The role focuses on maintaining and supporting HMSA's network infrastructure while leading or contributing to multiple projects.

You will work in a hybrid environment and may provide after-hours support as needed. The position requires a minimum of three years in IT, with expertise in Cisco/Aruba networks, load balancers, firewalls, VPN, data center infrastructure,

Qualifications

• Associate's degree or equivalent work experience in IT.
• Three years of relevant information technology work experience.
• Substitutions such as higher degree or certifications may be considered.
• Expertise in Cisco/Aruba, load balancers, firewalls, VPN, data center, cloud computing, scripting, monitoring tools, and documentation.
• Strong communication skills to explain technical concepts to non-technical audiences.
• Basic knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Operate and support HMSA's network infrastructure and projects.
• Ensure network reliability and implement enhancements.
• Configure, document, and update network configurations.
• Operate and maintain network monitoring tools and analyze capacity.
• Perform packet captures and analyze across locations.
• Maintain system security and conduct vulnerability management.
• Execute contingency plans including backup/restoration and on-call support as needed.

Skills

IT experience

Effective communication

Microsoft Office basics

Education

Associate's degree or technical institute degree / certificate or equivalent work experience

Tools

Cisco/Aruba networking

Load balancers

Next-gen firewalls

NAC

IPSec VPN

Data center infrastructure

Cloud computing

Packet capture

Scripting

Network monitoring tools

Wireless analysis

UPS systems

Structured cabling management

Network documentation

Job description

**Hybrid Work Environment - Must reside on Oahu**

Pay Range: $78,000 - $153,000

Note: Individuals typically begin between the minimum to middle of the pay range

The HMSA Technical Services - Network Team implements and supports HMSA's IT network infrastructure. This position conducts maintenance for and supports moderately complex to complex network infrastructure, and works on one or more projects / issues concurrently, as a team member and sometimes as a project lead.

Minimum Qualifications

• Associate's degree or technical institute degree / certificate or equivalent work experience.
• Three years of relevant information technology work experience.
• Substitutions such as a higher-level degree, specialized training or certification and less work experience will be considered.
• Demonstrates expertise in multiple technologies, such as Cisco / Aruba networking equipment, load balancers, next-generation firewalls, network access control, IPSec VPN, data center infrastructure, cloud computing, packet capture analysis, scripting, network monitoring tools, wireless analysis, Uninterruptable Power Supply systems, structured cabling management, network documentation and diagrams.
• Effective communication skills, to include the ability to articulate technical concepts to non-technical audiences.
• Basic knowledge of Microsoft Office applications. Including but not limited to Word, Excel, PowerPoint, and Outlook.

Duties and Responsibilities

• Responsible for operating and providing support to HMSA's network infrastructure. Responsibilities include, but are not limited to the following:
  
  • Ensures the reliability of HMSA's networks, to include the planning and implementation of enhancements.
  • Implements, maintains and upgrades HMSA's network infrastructure.
  • Makes configuration-related decisions, updates configuration management tools, and documents procedures and configurations.
  • Implements, maintains and operates network monitoring tools.
  • Utilizes monitoring tools to analyze capacity and growth.
  • Performs and analyzes packet captures across various locations.
  • Maintains system security by following audit and compliance procedures. Installs systems patches to support vulnerability managements. Maintains the physical security of network infrastructure.
  • Implements contingency plans, to include backup and restoration procedures.
• Provides technical expertise across business functions, understanding the relationship between the business and the Information Systems Department. Consults with other Information Systems Department teams regarding infrastructure requirements and provides recommendations for both the design and implementation of systems integration efforts. Supports project planning and requirements gathering efforts. Recommends and creates action plans for systems development and / or integration. Plans and implements upgrades and ensure that change management procedures are implemented and followed. Plans and schedules infrastructure repairs and installations. Coordinates and plans activities with vendors. Ensures that asset and disposal procedures are adhered to. Designs and implements infrastructure replacement plans. Maintains inventories as appropriate. Monitors Key Performance Indicators and maintains service levels to ensure that requirements are met or exceeded. Escalates problems as required. Informs management as appropriate. Troubleshoots and diagnoses problems. Works with multiple vendors to coordinate the resolution of issues. Reviews logs and maintains Information Technology Service Management tools to document changes and identify recurring problems. Identifies the training needs of users. Shares knowledge with users and other Information Systems Department staff. Updates users on the status of incidents and problems. Ensures that follow-up procedures are adhered to. Tracks customer satisfaction. Participates in long-term infrastructure strategy and planning. Participates in rotating on-call support schedules. Provides after-hours support to business operations, as needed. Supports remote locations across the Hawaiian Islands, to include overnight travel, as needed. Required to be on-call for critical incidents as they arise.
• Employee must participate in continuing education and training as needed or assigned. This is to ensure an accurate and updated knowledge base.
• Performs all other miscellaneous responsibilities and duties as assigned or directed.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact808-948-5588 or via email at [e-mail].

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