Associate Engineer - Network

Hawaii Medical Service Association; Honolulu, Northern (HI, KY); Hybrid; USD 68,000 - 133,000; Full time

Job summary

Hawaii Medical Service Association (HMSA) is seeking a Network Technician to support HMSA's IT network infrastructure on Oahu in a hybrid work environment. The role focuses on maintaining reliability, upgrading network systems, and coordinating with multiple vendors on projects and incidents.

The position requires an Associate degree or technical certification and at least one year of IT experience, with strong knowledge of Cisco/Aruba networking, load balancers, firewalls, VPNs, and network

Qualifications

• Associate degree or technical certificate or equivalent work experience.
• One year of relevant IT work experience.
• Substitutions such as higher-level degree, specialized training or certification and less work experience will be considered.
• Demonstrates ability to learn multiple technologies (Cisco/Aruba networks, load balancers, next-gen firewalls, VPNs, data center, cloud, scripting, monitoring, wireless).
• Basic knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Ensures the reliability of HMSA's networks.
• Maintains and upgrades HMSA's network infrastructure.
• Updates configuration management tools and documents procedures.
• Maintains and operates network monitoring tools.
• Analyzes capacity and growth using monitoring tools.
• Performs and analyzes packet captures across locations.
• Maintains system security and patches for vulnerabilities; ensures physical security.
• Implements contingency plans including backup/restoration procedures.
• Collaborates with business functions and vendors to plan upgrades and changes.

Skills

One year IT experience

Office tools

Education

Associate/Technical degree

Relevant work exp

Tools

Cisco equipment

Aruba equipment

Load balancers

Next-gen firewalls

IPSec VPN

Network monitoring

Job description

**Hybrid Work Environment - Must reside on Oahu**

Pay Range: $68,000 - $133,000

Note: Individuals typically begin between the minimum to middle of the pay range

The HMSA Technical Services - Network Team implements and supports HMSA's IT network infrastructure. This position conducts maintenance for and supports simple to moderately complex network infrastructure, and works on one project / system / issue at a time, as a project team member and sometimes as a project lead.

Minimum Qualifications

• Associate's degree or technical institute degree / certificate or equivalent work experience.
• One year of relevant information technology work experience.
• Substitutions such as a higher-level degree, specialized training or certification and less work experience will be considered.
• Demonstrates the ability to learn multiple technologies, such as Cisco / Aruba networking equipment, load balancers, next-generation firewalls, network access control, IPSec VPN, data center infrastructure, cloud computing, packet capture analysis, scripting, network monitoring tools, wireless analysis, Uninterruptable Power Supply systems, structured cabling management, network documentation and diagrams.
• Basic knowledge of Microsoft Office applications. Including but not limited to Word, Excel, PowerPoint, and Outlook.

Duties and Responsibilities

• Responsible for providing support to HMSA's network infrastructure. Responsibilities include, but are not limited to the following:
  • Ensures the reliability of HMSA's networks
  • Maintains and upgrades HMSA's network infrastructure.
  • Updates configuration management tools, and documents procedures and configurations.
  • Maintains and operates network monitoring tools.
  • Utilizes monitoring tools to analyze capacity and growth.
  • Performs and analyzes packet captures across various locations.
  • Maintains system security by following audit and compliance procedures. Installs systems patches to support vulnerability managements. Maintains the physical security of network infrastructure.
  • Implements contingency plans, to include backup and restoration procedures.
• Provides technical expertise across business functions, understanding the relationship between the business and the Information Systems Department. Consults with other Information Systems Department teams regarding infrastructure requirements. Plans and implements upgrades and ensure that change management procedures are implemented and followed. Coordinates and plans activities with vendors. Ensures that asset and disposal procedures are adhered to. Maintains inventories as appropriate. Monitors Key Performance Indicators and maintains service levels to ensure that requirements are met or exceeded. Escalates problems as required. Informs management as appropriate. Troubleshoots and diagnoses problems. Works with multiple vendors to coordinate the resolution of issues. Reviews logs and maintains Information Technology Service Management tools to document changes and identify recurring problems. Identifies the training needs of users. Shares knowledge with users and other Information Systems Department staff. Updates users on the status of incidents and problems. Ensures that follow-up procedures are adhered to. Tracks customer satisfaction. Participates in long-term infrastructure strategy and planning. Participates in rotating on-call support schedules. Provides after-hours support to business operations, as needed. Supports remote locations across the Hawaiian Islands, to include overnight travel, as needed. Required to be on‑call for critical incidents as they arise.
• Employee must participate in continuing education and training as needed or assigned. This is to ensure an accurate and updated knowledge base.
• Performs all other miscellaneous responsibilities and duties as assigned or directed.

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