Engineer Field Service I

Toshiba International Corporation; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Toshiba International Corporation in Houston, TX is seeking an engineer to diagnose, repair and support Toshiba standard products both in the field and in-house. The role involves extensive customer interaction, detailed reporting and adherence to established procedures while traveling to customers as needed.

Responsibilities include startup and commissioning, on-site inspections, and providing technical support to ensure product reliability and customer satisfaction across domestic and

Qualifications

• Field and in-house troubleshooting, diagnosis and repair of products.
• Prepare all necessary reports and documentation.
• Provide customer support assistance when needed.

Responsibilities

• Work and travel independently, following policies and Toshiba product types.
• Submit thorough reports and expenses in a timely manner to maintain profitability.
• Focus on Toshiba's standard products as part of daily duties.
• Manage all customer interactions in the field including reports and documentation.
• Possess product knowledge to offer technical support on Toshiba standard products.
• Demonstrate troubleshooting and repair skills on Toshiba standard products.
• Perform startup and commissioning on Toshiba standard products.
• Complete product inspections on simple nonstandard Toshiba products.
• Travel both domestically and internationally.

Skills

Troubleshooting

Customer support

Documentation

Field service

Job description

Toshiba Headquarters
13131 West Little York Road
Houston, TX 77041, USA

Description

Toshiba International Corporation is a world leader in the design and manufacture of motors, motor controls and power electronics products. Many of these products are designed, built and tested in our 1,000,000 square foot state-of-the-art manufacturing facility in Houston, TX. We have developed a totally integrated manufacturing process from research and development, design, engineering, production and manufacturing to after-market service and sales & marketing. Toshiba differentiates itself from its competitors through its commitment to quality and reliability. We build products to perform in the most difficult conditions. From raw material to the finished product, we assure exacting quality, engineering excellence and stringent testing to meet domestic and international performance standards.

Job Summary:

The engineer uses technical knowledge along with interpersonal skills to understand customer and product issues, and propose solutions and execute repairs. Tasks include field and in-house troubleshooting, diagnosis and repair of products. Follow departmental procedures and prepare all necessary reports and documentation. May provide customer support assistance.

Responsibilities:

• Employee should expect to work and travel independently, follow all policies, and work with specific types of Toshiba s products.
• Employee will maintain profitability by submitting thorough and detailed reports and expenses in a timely manner. Employee must understand and adhere to the scope of work assigned.
• Employee`s key responsibilities focus on Toshiba`s standard products.
• Responsible for all customer interactions in the field to include customer specific reports, requests, and documentation regarding Toshiba s standard products.
• Employee must possess product knowledge to provide technical support on Toshiba`s standard products.
• Employee must be skilled in trouble shooting and repair of Toshiba`s standard products.
• Employee will perform startup and commissioning on Toshiba s standard products.
• Employee must be able to complete product inspections on Toshiba s simple nonstandard products.
• Ability to travel both Domestic and International

Travel:

• Over 50%

Equal Opportunity Employer
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