Steam Turbine Field Service Technical Advisor

Toshiba America Energy Systems; West Allis (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

Toshiba America Energy Systems is seeking a Field Service Technical Advisor to provide technical guidance and field support for maintenance, repair, inspection, testing, and startup activities on power generation equipment. The role involves travel to customer sites, outage support, and collaboration with project teams to ensure safe, efficient project execution.

Ideal candidates have 2–6 years in field service, with an associate degree in a technical discipline and relevant training.

Qualifications

• Associate degree in a mechanical/industrial/engineering technology field or related discipline.
• Military technical training in a mechanical/power generation field is a plus.
• Technical school, apprenticeship, or hands-on mechanical training is desirable.
• 2–6 years of Field Service experience preferred; responsibilities may vary by qualifications.

Responsibilities

• Provide technical guidance and field support for maintenance, repair, inspection, and commissioning on power generation equipment.
• Assist with outage planning, scheduling, and execution.
• Disassemble/inspect/repair/reassemble equipment and test systems as assigned.
• Interpret drawings, specifications, and OEM procedures; document findings and actions.
• Coordinate with engineering/design groups; communicate updates to managers.

Skills

Field service experience

Troubleshooting

Equipment inspection

Customer interaction

Education

Associate degree in mechanical/industrial/engineering tech

Military technical training in mechanical/power generation

Technical school, apprenticeship, or hands-on training

Job description

We are Toshiba. We have an unwavering drive to make and do things that lead to a better world.

At Toshiba, we commit to raising quality of life for people around the world, ensuring progress that is in harmony with our planet. Our core values include: Do the Right Thing, Look for a better way, Always consider the impact and Create Together.

Toshiba America Energy Systems Corporation (TAES) provides energy industry solutions – new equipment, retrofits, maintenance, outage planning and more – for current and future power generation needs in the Americas, including thermal, hydro and nuclear power plants.

Position Summary

We are seeking a Field Service Technical Advisor. The Technical Advisor provides technical guidance and field support in the execution of maintenance, repair, inspection, troubleshooting, commissioning, startup support, and outage projects involving steam turbines, generators, valves, and auxiliary equipment. Working under the guidance of Senior Technical Advisors, Field Engineers, and Project/Site Managers, this role supports equipment inspections, technical evaluations, outage execution, and problem resolution activities at customer sites. The Technical Advisor develops increasing technical expertise through on-the-job experience, field assignments, and customer interaction while supporting safe, efficient, and high-quality project execution. This position serves as a foundational Technical Advisor role focused on developing technical competence, customer-facing skills, troubleshooting capabilities, and field leadership experience.

Essential Duties

• Provide technical guidance and support in the execution of outage, maintenance, repair, inspection, commissioning, and field service projects involving power generation equipment.
• Support disassembly, inspection, repair, reassembly, and testing activities involving steam turbines, generators, valves, and auxiliary systems.
• Assist with power generation equipment startup activities as assigned.
• Support troubleshooting activities involving turbine, generator, valve, and auxiliary equipment systems.
• Coordinate with Toshiba engineering and design groups under the direction of Project/Site Managers to support technical issue resolution.
• Perform equipment inspections, technical evaluations, measurements, and field data collection activities.
• Interpret engineering drawings, technical specifications, maintenance procedures, and OEM documentation.
• Provide engineering information and technical observations in response to project and customer requests.
• Support outage planning activities and gain exposure to outage execution strategy development.
• Assist with operational troubleshooting and auxiliary system setup activities.
• Prepare and maintain accurate inspection reports, field service reports, outage documentation, technical records, and expense reports.
• Participate in customer meetings, outage briefings, and technical discussions under supervision.
• Support coordination of assigned labor resources, contractors, and field personnel as directed.
• Communicate technical observations, identified issues, and project updates to Project/Site Managers and senior field personnel.
• Monitor compliance with safety requirements including Lockout/Tagout (LOTO), confined space entry, fall protection, and site-specific safety requirements.
• Demonstrate a Safety Critical Mindset and support a Zero Incident culture.
• Ensure assigned work is completed in accordance with technical requirements, quality standards, and project objectives.
• Develop technical knowledge, troubleshooting skills, leadership capabilities, and customer service expertise through increasing field responsibility and training.

Education And Required Experience

• Associate degree in a mechanical, industrial, engineering technology, power generation, or related technical discipline.
• Military technical training in a mechanical, power generation, maintenance, or engineering‑related field.
• Technical school, vocational training, apprenticeship, or equivalent hands‑on mechanical training.
• 2–6 years of experience preferred; level and responsibilities may vary based on qualifications and performance.
• Demonstrated proficiency within Field Service environments.
• Experience supporting outage execution, maintenance, repair, inspections, troubleshooting activities, or industrial field service operations preferred.
• Experience working with rotating equipment, power generation systems, mechanical maintenance, or industrial equipment preferred.

Certifications and Licenses

• Valid driver's license required.
• Certified Steam Turbine or Power Generation Equipment training by Toshiba or equivalent OEM preferred.
• OSHA 10-Hour Safety Training preferred.
• First Aid / CPR / AED certification preferred.
• Lockout/Tagout (LOTO) training preferred.
• Confined Space Awareness training preferred.
• Fall Protection training preferred.

Travel

• Travel up to 70% of the time to customer sites in support of outages, inspections, maintenance, troubleshooting, and field service activities.
• Short-notice travel may be required to support emergent customer needs.
• Extended assignments at project sites, including overtime, weekends, and holidays, may be required.
• Domestic and occasional international travel may be required.

Physical Requirements (

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision and Ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to finger, handle, or feel. The employee frequently is required to talk or hear. The employee is occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

Work Environment

Work involves a mix of office, shop, and majority in field environments including shop floors and power generation facilities. Requires sitting, standing, walking, and occasional lifting of equipment. Must be able to navigate stairs, platforms, and confined spaces. Exposure to noise, heat, cold, and industrial hazards is possible. May occasionally work in environments where regulated materials are present, including asbestos-containing materials. All such work is performed in accordance with applicable regulations, site requirements, company procedures, and required personal protective equipment (PPE).

Additional Info

Toshiba employees enjoy a comprehensive compensation and benefit package including an annual bonus, a generous 401k match, health, and wellness programs as well as generous time off.

Toshiba is an Equal Opportunity Employer.