Engineer, Data Center Operations

Intercontinental Exchange Holdings, Inc.; Mahwah (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking a Data Center Operations Engineer to ensure adherence to procedures and industry best practices. You will perform daily checks, manage third parties, and maintain up-to-date records in the data center management tool and Service Now.

The role involves capacity management for cables and hardware, installation and recovery of network, server and storage equipment, and ensuring all records reflect current deployment status and location.

Qualifications

• 5+ years’ experience in Data Center environments.
• Pro-active and flexible with ability to work in a team or individually.
• Excellent written and verbal communication at all levels.
• Strong attention to detail and ability to learn quickly.
• Experience with hardware installation standards and copper/fiber cabling knowledge.
• Familiarity with Change Control, Incident Management & Problem Management processes.

Responsibilities

• Install, relocate and recover Network, Server and Storage hardware to standards.
• Repair hardware to major component level across vendor equipment.
• Follow Data Center work processes and procedures.
• Manage goods in/out for dedicated storage facility and maintain asset records.
• Process RMAs for damaged/failed hardware and update records.
• Carry out monthly audits of stored items and report anomalies.
• Update asset records with location and status after changes.
• Perform daily housekeeping checks of data halls and document findings.
• Control Data Center stocks and report inventory status.
• Provide holiday and sickness cover and support SLA/OLA requirements.

Skills

Attention to detail

Proactive and flexible

Communication skills

Time management

Prioritization

ITIL processes

3rd party management

Education

Data Center experience

Tools

HP

Dell

Nokia

Ciena

Cisco

Juniper

Arista

Job description

Overview

Job Purpose

The Data Center Operations Engineer (DCOE) is primarily responsible in ensuring that all activities carried out in the Data Center & Access Center’s conform to Data Center Procedures and industry best practice.

The DCOE will carry out Data Center works as directed, these works could be project based or tasks received via incident management or workflow management tools. In all cases the DCOE will ensure that Change Control rules are followed and support documentation is appropriate and correct.

The role is will also be responsible for carrying out daily checks in their areas of responsibility, ensuring security is maintained, managing third parties and ensuring all work activity is captured and updates entered into the Data Center management tool, or into the workflow management/incident management tool, Service Now.

Support and execute all Data Center capacity management for cables and hardware on behalf of the Data Center Engineering & Operations team such that each item is recorded in a central database/spread sheet; this will be done for Intercontinental Exchange (ICE) and ICE colocation customers.

Responsibilities

• Installation, relocation and recovery of Network, Server and Storage hardware to manufacturer standards and industry best practice.
• Repair of hardware to major component level (e.g. hard disk, NIC card, memory) across a broad range of vendor equipment.
• Execution of all work to Data Center work process & procedure.
• Manage the goods in/out process for your dedicated storage facility and keep full records as directed for all incoming/outgoing assets and a full availability list of all items in storage.
• Receipt of damaged/failed hardware internally and replacement through Return Merchandise Authorisation (RMA) process.
• Carry out monthly audits of items in store and produce a report of all anomalies.
• Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased etc).
• Ensure that all records are updated following any installations, moves or changes.
• Carry out daily housekeeping checks of the data halls and record their findings.
• Control Data Center stocks (copper/fibre patch leads, patch panels, connectors etc.) and report appropriately.
• To provide holiday and sickness cover at short notice and be flexible in their working patterns to support and maintain OLA’s & SLA’s.

Knowledge and Experience

• 5+ years’ experience working in Data Center environments
• Pro-active and flexible with ability to work either as part of a team or as an individual
• Effective written and verbal communication at all levels
• Strong attention to detail
• Desire to learn and progress within the company
• Experience of hardware manufacturer installation standards and knowledge of copper and fibre cabling installations and standards, with preference given to the following qualifications;
  • HP Accredited Platform Specialist
  • Systimax Installation & Maintenance ND3361
  • Corning NPI Membership
• Basic network knowledge and good experience of a broad range of IT hardware; HP, Dell, Nokia, Ciena, Cisco, Juniper and Arista
• Understanding of IP networks
• Experience of working in an ITIL controlled environment with knowledge of Change Control, Incident Management & Problem Management processes
• Good experience using Microsoft Office and CRM databases
• Ability to prioritise effectively
• Ability to manage 3rd party contract staff/companies working within the DC
• Excellent time management skills

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.