Engineer, Data Center Operations

ICE; Chicago (IL); On-site; USD 74,000 - 105,000; Full time

Job summary

Intercontinental Exchange, Inc. (ICE) is seeking a Data Center Operations Engineer to ensure all activities in the Data Center & Access Center follow procedures and industry best practices.

The role includes project work and incident-driven tasks, adhering to Change Control, maintaining security, and updating records in Service Now, with daily area checks. The DCOE will support capacity management for cables and hardware for ICE and colocation clients, maintain asset records, perform monthly

Qualifications

• 3+ years of experience working in Data Center environments.
• Experience in ITIL controlled environments with Change Control, Incident Management & Problem Management processes.
• Basic network knowledge and familiarity with a broad range of IT hardware.

Responsibilities

• Installation, relocation and recovery of network, server and storage hardware to manufacturer standards.
• Manage goods in/out process for dedicated storage facility with full asset records.
• Carry out monthly audits of items in store and report anomalies.
• Update asset records and location/status after installations, moves or changes.
• Daily housekeeping checks of the data halls and documentation of findings.
• Control Data Center stocks and report on inventories.

Tools

Juniper

HP

Systimax

Corning NPI

Job description

Job Purpose

The Data Center Operations Engineer (DCOE) is primarily responsible in ensuring that all activities carried out in the Data Center & Access Center’s conform to Data Center Procedures and industry best practice.

Overview

The Data Center Operations Engineer (DCOE) is primarily responsible in ensuring that all activities carried out in the Data Center & Access Center’s conform to Data Center Procedures and industry best practice.

The DCOE will carry out Data Center works as directed, these works could be project based or tasks received via incident management or workflow management tools. In all cases the DCOE will ensure that Change Control rules are followed and support documentation is appropriate and correct.

The role is will also be responsible for carrying out daily checks in their areas of responsibility, ensuring security is maintained, managing third parties and ensuring all work activity is captured and updates entered into the Data Center management tool, or into the workflow management/incident management tool, Service Now.

Support and execute all Data Center capacity management for cables and hardware on behalf of the Data Center Engineering & Operations team such that each item is recorded in a central database/spread sheet; this will be done for ICE and ICE colocation customers.

Responsibilities

• Installation, relocation and recovery of Network, Server and Storage hardware to manufacturer standards and industry best practice.
• Repair of hardware to major component level (e.g. hard disk, NIC card, memory) across a broad range of vendor equipment.
• Execution of all work to Data Center work process & procedure.
• Manage the goods in/out process for your dedicated storage facility and keep full records as directed for all incoming/outgoing assets and a full availability list of all items in storage.
• Receipt of damaged/failed hardware internally and replacement through Return Merchandise Authorisation (RMA) process
• Carry out monthly audits of items in store and produce a report of all anomalies
• Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased etc).
• Ensure that all records are updated following any installations, moves or changes
• Carry out daily housekeeping checks of the data halls and record their findings
• Control Data Center stocks (copper/fibre patch leads, patch panels, connectors etc.) and report appropriately.
• To provide holiday and sickness cover at short notice and be flexible in their working patterns to support and maintain OLA’s & SLA’s

Knowledge And Experience

• Pro-active and flexible with ability to work either as part of a team or as an individual
• Effective written and verbal communication at all levels
• Strong attention to detail
• Desire to learn and progress within the company
• Experience of hardware manufacturer installation standards and knowledge of copper and fibre cabling installations and standards, with preference given to the following qualifications;
• HP Accredited Platform Specialist
• Systimax Installation & Maintenance ND3361
• Corning NPI Membership
• 3+ years’ experience working in Data Center environments
• Basic network knowledge and good experience of a broad range of IT hardware; particularly Juniper and HP.
• Understanding of IP networks
• Experience of working in an ITIL controlled environment with knowledge of Change Control, Incident Management & Problem Management processes.
• Good experience using Microsoft Office and CRM databases
• Ability to prioritise effectively
• Ability to manage 3rd party contract staff/companies working within the DC
• Excellent time management skills

Illinois Base Salary Range

The expected base salary for this role, if located in Illinois, is between $73,500 - 105,000 USD. The base salary range does not include Intercontinental Exchange’s incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.