Data Center Team Lead Engineer

Onnec; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

ONNEC Group seeks a Data Center Team Lead Engineer to oversee IMACD work across New York data centers and offices. You will coordinate field engineers and vendor escorts, ensure SLA compliance, and manage ticket flow from ServiceNow while maintaining asset records.

You will mentor engineers, drive process improvements, and align activities with client requirements and Onnec quality standards. This role demands strong leadership and onsite availability.

Qualifications

• Experience in banking IT environment.
• DC moves/adds/changes experience.
• Structured cabling installation, fault finding and testing.
• Knowledge of structured cabling standards (FTP/UTP/Optical).
• Ability to work under pressure in financial sector.

Responsibilities

• Deliver IMACD services (installs, moves, adds, changes, decommissions).
• Manage media handling, tape operations, inventory audits, and data wiping.
• Ship and receive equipment; provide vendor escort services.
• Perform Smart Hands support (server troubleshooting, power cycling, connectivity).
• Coordinate with client operations teams and service desk to meet SLAs.
• Maintain accurate records and asset management; support audits.

Skills

Data Center operations

IMACD workload management

ITSM knowledge

Leadership

Vendor coordination

On-call readiness

ServiceNow handling

Education

CCNA

ITIL Foundation

BICSI Technician Training

CDCTP

CDCMP

Tools

ServiceNow

Fluke test equipment

MS Office

Job description

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.
From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.
We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.
We are looking for a Lead Engineer who will demonstrate professionalism, flexibility, and resourcefulness to facilitate IMACD, Logistics, Media Handling, Tape Operations, Equipment Audits, various types of Smart Hands support, Vendor Escorts, and project-related activities across multiple client sites. The Lead Engineer will manage a team of dedicated engineers and service provider field engineers, ensuring service performance compliance and the consistent execution of manufacturer and client best-practice processes and procedures. They will foster collaboration, support team development, and drive operational excellence across their area of responsibility.

What you’ll be doing as our Data Center Team Lead Engineer:

• Demonstrate the ability to effectively manage and deliver the required workloads from the designated data centers and offices in New York.
• Ensure business-critical request activities received through ServiceNow and email are managed and delivered in line with the respective SLAs and in coordination with the relevant Data Center Operations teams and field engineers.
• Be available to participate in daily pipeline calls, assisting with the prioritisation and scheduling of activities.
• Adequately resource and manage engineers to deliver requests when you are unavailable to do so personally or when additional resources are required to complete activities.
• Be available to receive and coordinate Emergency and Standard Vendor Escort services, Monday through Sunday.
• Assist US-based regional teams with ticket flow management, resource allocation, and service delivery requirements where required.
• Manage activity and resource trackers to ensure accurate scheduling, reporting, and financial compliance.

Activity Responsibilities

• Deliver IMACD services (installs, moves, adds, changes, and decommissions).
• Manage media handling, tape operations, inventory audits, data wiping, media destruction, and IT stores.
• Ship and receive equipment.
• Provide vendor escort services.
• Perform Smart Hands support, including server troubleshooting, hardware replacements, power cycling, and connectivity checks.
• Complete cabling, patching, and connectivity-related tasks.

Service Responsibilities

• Manage ServiceNow ticket queues and ensure SLA compliance.
• Maintain inventory records and asset management systems.
• Manage scheduling, resource allocation, reporting, and activity trackers.
• Monitor and resolve service issues to prevent SLA breaches.
• Communicate professionally with clients, engineers, and stakeholders.
• Ensure activities are adequately staffed and delivered on time.
• Support project planning through surveys, audits, and infrastructure assessments.
• Complete compliance and best-practice training requirements.
• Support, train, and mentor engineers to maintain service standards.
• Coordinate activities with client operations teams, service desk teams, and service management.
• Escalate and help resolve performance or service delivery issues.
• Maintain accurate records, inventory data, and reporting.
• Ensure compliance with Onnec and client quality and operational standards.

What we’re looking for in our Data Center Team Lead Engineer:

Essential

• Experience working in a banking IT environment.
• Experience in a Data Center moves, adds, and changes environment (IT Hardware deployment).
• Experience in structured cabling installation, fault finding, and testing with fluke test equipment.
• Thorough knowledge of structured cabling standards and cable types (FTP, UTP & Optical Fiber)
• Understanding of the criticality of support in a financial sector
• An ability to assimilate technical details required for project delivery in a short time frame and in a pressurized environment.
• Extensive understanding of complex change management and service delivery processes.
• Extensive knowledge of ITSM Ticketing Systems
• Extensive knowledge of Asset Management and DCIM systems
• Prioritization skills and multitasking ability.
• Self-starter, organized, detail-oriented, and able to work independently and as part of a team.
• Excellent MS Office Suite experience (Outlook, Excel, Word, etc.)
• An ability to assimilate technical details required for project delivery in a short time frame and in a pressurized environment.
• Availability to work on on-call shift rotation for emergency visitor escorting

Preferred

• ITIL, CCNA, BICSi Qualified
• Previous training/qualifications within the Information Technology field.
• BICSI Technician Training
• Certified Data Center Technician Professional (CDCTP®)
• Cisco Certified Network Associate - Data Center (CCNA DCICN DCICT)
• Certified Data Center Management Professional (CDCMP®)
• Information Technology Infrastructure Library - Foundation (ITIL®)