Interactive Partner Travel, Transportation & Hospitality

Tata Consultancy Services; Atlanta (GA); On-site; USD 143,000 - 214,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Family Support: Leaves

Insurance Options: Auto & Home

Certification & Training Reimbursement

Time Off: Vacation & Holidays

401K Plan & Performance Bonus

Job summary

Tata Consultancy Services (TCS) Interactive is seeking a hands-on Partner to join the Customer Success team, leading engagements in Travel Transportation & Hospitality from Atlanta. You will work with client partners to sell, consult and deliver services focused on customer experience, digital marketing and transformation.

An ideal candidate has consulting/advisory experience from a creative agency or forward-thinking consultancy, with fluency in modern marketing and transformation.

Qualifications

• Experience in digital marketing or brand transformation consulting.
• Proven track record with CMOs, CDOS and CEOs.
• Ability to lead high-performance teams and manage client engagements.
• Experience coordinating cross-functional teams and agencies.
• Strong communication and presentation skills.
• Willingness to travel to client sites.

Responsibilities

• Act as the primary client contact and maintain nurturing relationships with named clients.
• Advise CMOs, CDOs and Digital Interactive stakeholders on strategy including customer experience, digital marketing, e‑commerce and self-services.
• Develop marketing and advertising strategies aligned with client objectives and audience.
• Coordinate with service leads to own narrative and outcomes for customers.
• Collaborate with client’s marketing, engineering and product teams to analyze data, identify trends and define initiatives.
• Lead business development to build a sales pipeline and drive revenue growth.
• Promote One TCS mindset across stakeholders and share best practices.

Skills

Marketing strategy

Client relationship management

Digital marketing

Campaign management

Cross-functional leadership

Job description

Job Description

TCS Interactive is Tata Consultancy Services’ award-winning full-service agency unit. We design, engineer & activate digital products and services for the growth and transformation of companies. Global brands use our end-to-end experience transformation services to increase promotion, conversion and retention through commerce, loyalty and self-services solutions underpinned by data and measurement.

We are looking for a “hands-on” TCS Interactive Partner to join our Customer Success team leading engagements in Travel Transportation & Hospitality . The Interactive Partner will work together with TCS Client partners focusing on interactive goals for named clients in TTH. While the Client Partner focuses on CIO as the key stakeholder, Interactive partner will focus on CMO and their directs as the key stakeholders to sell, consult and deliver services. The main KPIs for a TCS Interactive partner is “customer success”, which will be measured through revenue growth and service portfolio expansion. The other responsibilities and KPIs include configuring and orchestrating the different interactive offerings to help the customer to meet their business goals in named clients.

An ideal candidate will have consulting/advisory/strategy experience from either an innovative creative agency or a forward-thinking consultancy. You will be fluent modern marketing and transformation. Ideally, they will understand how to translate brand into experience and knowledgeable in two or more disciplines: digital design, direct digital/CRM marketing, customer experience strategy and marketing analytics. They must be comfortable leading a high-performance team and if needed immerse themselves in customer problems.

RESPONSIBILITES/EXPECTATIONS FROM THE ROLE

• Client relationship management: Acting as the primary point of contact for clients, the IP of account is responsible for maintaining and nurturing client relationships, understanding their needs, and ensuring client satisfaction. Advise CMOs, CDOs and Digital Interactive stakeholders in TCS client organizations on strategy encompassing customer experience, digital marketing, e-Commerce, and development of self-services.
• Helps develop marketing and advertising strategies that align with the client's business objectives and target audience
• Align with service leads across the organization to co-ordinate and own the narrative and outcomes for our customers
• Work cross-functionally with the Client’s marketing, engineering, and product teams to analyze marketing data, identify trends, implement optimizations, and define strategic initiatives.
• Act as the customer champion and push for excellence from everyone.
• Participate in Analyst briefings to support TCS Interactive market leadership ambitions.
• Own and champion programs, developing the relationship with all stakeholders, bring a systematic and technically valid approach to assignments. Oversees the entire project life cycle, from conception to execution and evaluation, ensuring that all aspects of the campaign run smoothly, on time, and within budget
• Demonstrate a sound knowledge of consulting tools , practices, and techniques to enable precise analysis and presentation of work delivered.
• Work at a client site as required, this will vary.
• Lead the business development team to develop a sales pipeline and be measured by the sales performance and revenue growth against a given target.
• Drive a One TCS mindset across multiple internal and external stakeholders
• Create, Own, and share knowledge on best practice, ways of working and delivery learning across peers internally.

DESIRED COMPETENCIES

• Experience in digital marketing, digital design and proposition development either in industry or in a leading consultancy firm or a creative agency that is focused on brand, experience and transformation.
• A proven track record of working with CMOs, CDOs and CEOs.
• A track record of managing agencies; to deliver high-performing digital content in line with the strategy, compliant with strict web and brand guidelines.
• Experience of planning, developing, executing and evaluating integrated campaigns designed to drive consumer engagement and value productivity (sales, retention, etc).
• Effective influencing of a wider internal network of content producers and product marketing teams to follow operational and brand standards for direct marketing involving owned, paid and earned media.
• An understanding of the strategic drivers behind Marketing transformation programs and the experience and confidence to give an opinion that may conflict with the client's view
• Any experience in the following: change management, agile, lean, six sigma, or Design Thinking would be an advantage
• Excellent written and verbal communication and presentation skills to operate effectively at all levels of the business
• Experience in creating business cases for brand transformation initiatives
• Experience in leading transformation programs involving key systems (e.g. Website CMS, Commerce Platforms, Digital Assistance, Martech systems)

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location: Atlanta

Salary Range: $142,800-$214,200 a year