Global Relationship Manager- 3

3409 Genpact LLC; United States; Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Hybrid Work

Job summary

Genpact is seeking a strategic leader to strengthen relationships with CPG sales teams and craft go-to-market plans that accelerate growth. You will design profitable commercial models, build data-driven promotional strategies, and collaborate with senior Sales and Ops leaders to win and deliver on new deals.

The role emphasizes driving growth while ensuring client satisfaction and operational excellence, with opportunities to identify automation and process improvements across functions.

Qualifications

• Bachelor-level degrees in commerce, economics or finance and a Master of Business Administration or equivalent.
• ITIL Foundation Certificate in IT Service Management is a plus.

Responsibilities

• Develop and strengthen relationships with CPG sales organizations and design go-to-market strategies.
• Design creative commercial models to enhance Genpact’s value proposition and drive revenue growth.
• Build and implement data strategies for promotional planning and execution.
• Collaborate with Sales and Operations leadership to drive new deals and ensure delivery.
• Manage cross-functional client issues with timely responses.
• Develop growth strategies balancing financial success and client satisfaction.
• Drive operational excellence through governance and prioritization.

Skills

Automation Technology

Business Consulting

Customer Relationship Management (CRM)

DevOps

Digital Business Strategy

Financial Analysis Reporting

Global Business Strategies

Sales

Sales Forecasting

SAP Overview

Education

Bachelor's degree in Commerce

Bachelor's degree in Economics

Bachelor's degree in Finance

Master's - Business Administration

Master's - Business Analytics Certifications

ITIL Foundation Certificate in IT Service Management

Tools

CRM Systems

ERP Systems

Job description

Job Description Responsibilities

• Develop and strengthen relationships with CPG sales organizations, creating effective go-to-market strategies for business growth.
• Design creative and profitable commercial models that enhance Genpact’s value proposition and drive revenue growth.
• Build and implement data strategies to guide effective promotional planning and execution, ensuring optimal outcomes.
• Collaborate with Sales and Operations senior leadership to generate momentum for new deals, ensuring successful conversion and delivery.
• Manage the resolution of cross-functional client issues, ensuring efficient and timely responses to client needs.
• Develop a growth strategy focused on both financial success and client satisfaction, ensuring a balanced approach to business development.
• Ensure operational excellence through governance, project prioritization, and effective resource optimization across teams.
• Conduct research to identify new markets and customer needs within the Deduction Management space, tailoring strategies to meet those demands.
• Foster an innovative mindset by identifying process improvement opportunities that optimize workflows, reduce costs, and increase client value.
• Translate strategic vision into actionable plans that drive business success and customer outcomes.
• Build and manage collateral for customer meetings, collaborating with Sales, Operations, Value Share, Transformation, and Digital teams.
• Cultivate a transformation mindset, identifying opportunities for automation and process improvement to enhance service delivery.
• Promote Genpact’s products/services by addressing or predicting clients' objectives, ensuring alignment with their business needs.
• Develop and present business case studies that demonstrate the impact of Genpact’s value-sharing approach for both new and existing customers.

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics Certifications ITIL Foundation Certificate in IT Service Management - AxelosAxelos

Required Skills

• Automation Technology
• Business Consulting
• Customer Relationship Management (CRM)
• DevOps
• Digital Business Strategy
• Financial Analysis Reporting
• Global Business Strategies
• Sales
• Sales Forecasting
• SAP Overview

Language

Language English, English (Required) Language Proficiency - Advanced - C1

Additional Job Location

Job Location

Job Type

Regular

Master Skill List

Relationship Management

Remote Type

Hybrid Work

Shift

Day Job (United States of America)

The approximate annual base compensation range for this position is: 100,000 to 125,000 USD

Los Angeles California-based candidates are not eligible for this role

About Genpact

Genpact is an agentic and advanced technology solutions company that runs mission‑critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow.

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.