Power Systems Engine Tech Communicator & Mentor

Mustang Cat Inc.

Houston (TX)

On-site

USD 85,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Great Work-Life Balance

On-Site Health Clinic

Tuition Reimbursement

Full Benefits Package

Paid Time Off & Holidays

Job summary

Mustang Cat – Houston, a Caterpillar dealer since 1952, seeks an Engine Technical Communicator to provide expert technical support, troubleshoot complex issues, and mentor dealer technicians within the Power Systems Division. You will diagnose, analyze failures, and collaborate with Caterpillar engineers to resolve high-priority problems.

The role offers growth opportunities, paid training, and a comprehensive benefits package as part of Mustang Cat’s on-site support team in Houston.

Qualifications

Degree in Diesel Technology or related field (or equivalent experience).
Strong hands-on experience with Caterpillar engines & power systems.

Responsibilities

Assist service teams across locations in diagnosing and resolving complex equipment issues.
Provide expert guidance to Mustang Power Systems shop and field service teams (Large Bore 290, Marine, EPG, Tomball, Waller).
Collaborate with Caterpillar engineers via DSN to resolve critical issues.
Conduct applied failure analysis and manage technical service requests.
Work with district CAT Representatives to resolve warranty concerns.
Develop cost-efficient solutions for equipment performance issues.
Mentor dealer technicians to enhance technical proficiency.
Assist sales and parts teams with technical product knowledge.
Work closely with Caterpillar to improve equipment performance and service processes.