ACTT Program Assistant

Blue-Ridge-Health; Sylva (NC); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Life Insurance

Short & Long-term Disability

403(b) with company matching

Paid holidays

PTO & Personal Day

Tuition Reimbursement

Accommodations Program

Mental Health Resources

Job summary

Blue Ridge Health is seeking an ACTT Program Assistant to provide administrative support for the Assertive Community Treatment Team in Waynesville, NC. The role requires coordinating non-clinical operations, triaging communications, and ensuring documentation and scheduling run smoothly.

The position emphasizes professionalism, cultural sensitivity, and collaboration with a multidisciplinary team in a community health setting.

Qualifications

• High School Diploma or GED required.
• Strong computer and typing skills; communicate clearly with patients, families, and coworkers.
• Ability to follow written and verbal instructions and report observations to a supervisor.
• Ability to work well in a multidisciplinary team and with diverse populations.

Responsibilities

• Manage incoming and outgoing mail.
• Coordinate and triage communications between staff and service recipients.
• Serve as primary point of contact for ACTT team communications across locations.
• Coordinate HR documents, timesheets, travel forms, leave requests, and on-call forms.
• Ensure intake documents are complete and properly filed; maintain client demographics.
• Assist in schedule coordination and track appointments and daily work plan.
• Track authorizations, PCPs, and submission of requests.
• Coordinate vehicle maintenance and scheduling.

Skills

Administrative support

Communication skills

Team collaboration

Computer/typing skills

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Email/Calendar tools

HR documents processing software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ACTT Program Assistant

Full Time Clerical Sylva, NC, US

Blue Ridge Health is currently seeking an ACTT Program Assistant to be part of our Behavioral Health Team in Waynesville, NC.

What We Offer You:

• A competitive benefits plan, including Medical, Dental and Vision
• Company sponsored life insurance and short and long-term disability coverage
• 403(b) retirement account with company matching
• 9 paid holidays per year
• PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!)
• Needs Accommodations Programs
• Mental Health Resources
• Tuition Reimbursement Program

What You'll Do:

This ACTT Program Assistant is responsible for providing administrative support for our Assertive Community Treatment Team (ACTT) by organizing, coordinating, and monitoring all non-clinical operations of ACTT under the supervision of the ACTT Team Leader. Responsibilities include:

• Manage incoming and outgoing mail.
• Respond to the public and service recipients who call or visit the office by:
  • Coordinating and triaging communication between staff and service recipients.
  • Addressing urgent situations, including temporarily managing the situation until other staff can respond.
  • Responding with respect and compassion to behaviors influenced by mental health symptoms.
  • Reporting unusual or concerning behaviors or symptoms.
  • Determining when and how quickly calls should be referred to other staff.
• Serve as the primary point of contact for communication among ACTT team members as they perform their duties at various locations throughout the community.
• Remain calm and professional when interacting with upset or angry consumers, family members, or members of the general public.
• Coordinate the approval and submission of HR documents, including staff timesheets, travel reimbursement forms, leave requests, and on-call forms, as requested by the ACTT Coordinator.
• Ensure completion and proper filing of all initial intake documentation, including Consent for Services, Green Financial Sheet, Consumer Admission Form, and STR Registration. Ensure annual updates are completed as needed.
• Support schedule coordination and management, including tracking client appointments and ensuring scheduled events are considered when developing the daily work plan.
• Tracking expiration dates for authorizations and PCPs.
• Submitting authorization requests in a timely manner.
• Submitting and tracking registration checklists and program reports.
• Maintaining accurate client demographic information.
• Reviewing documents for completeness before submission.
• Coordinate company vehicle maintenance and scheduling.

What We're Looking For:

• High School Diploma or GED.
• Strong computer and typing skills, with the ability to communicate clearly and professionally with patients, families, and coworkers.
• Ability to follow written and verbal instructions, record basic information accurately, and report observations or concerns to a supervisor.
• Ability to build respectful, professional relationships with patients, coworkers, and community partners.
• Ability to work effectively as part of a multidisciplinary team.
• Ability to work respectfully with people from diverse cultural backgrounds and respond appropriately to different needs, perspectives, and experiences.
• Willingness to complete training related to cultural awareness and the diverse populations served by Blue Ridge Health.

About Blue Ridge Health:

At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care . We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

Blue Ridge Health Services promotes a supportive and inclusive culture, sensitive to the diversity of the individuals we serve and our workforce. Challenging unconscious bias, inviting a culture of individual expression, and ongoing sensitivity to organizational practices are fundamental of staff expectations. This focus contributes to the importance of Blue Ridge Health’s investment to advance as a culturally competent organization.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.