Engagement Specialist: Adult Outpatient Program - 6438

(CHR) Community Health Resources, Inc.; Manchester (CT); On-site; Full time

Job summary

A leading community health organization is looking for an Engagement Specialist to assist clients in accessing mental health and substance abuse services. The role involves outreach, scheduling treatment, and ensuring clients receive the resources they need to promote their recovery. Join a dynamic team dedicated to making a difference in the lives of individuals seeking care!

Benefits

Ample paid time off

Tuition reimbursement

403b Retirement Plan contributions

Access to wellness and counseling services

Flexible scheduling options

Qualifications

• Experience in fast-paced environments with mental health and substance abuse services.
• Certification as a Medical Assistant is preferred.

Responsibilities

• Conduct telephone outreach to address barriers to treatment.
• Establish rapport with clients and clinical staff for effective engagement.
• Document and track all client hospitalizations in EMR.

Skills

Client Engagement

Communication

Team Collaboration

Education

Medical Assistant training

Job description

Job Category: Direct Care

Requisition Number: ENGAG006438

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• Full-Time
• On-site

Locations

Showing 1 location

Manchester, CT 06040, USA

Description

A career can mean different things at different workplaces. Apply now to see what it means to us and what it’s like to work somewhere your voice is heard, your wellness is a priority, and your success matters.

JOB TITLE: Engagement Specialist

EMPLOYMENT TYPE: Full-time, 40 hours/wk

SCHEDULED HOURS: Monday-Friday, 8AM-4:30PM OR 8:30AM-5PM

PC#: 2723

The Adult Outpatient Services program (AOP) assists adult clients who are recovering from traumatic incidents, substance use, or are looking to manage a chronic mental health disorder through psychiatric & substance abuse diagnostic evaluation and treatment. AOP has a tier-based productivity incentive program, with the vast majority of staff consistently exceeding productivity expectations and obtaining a bonus. Typical days varies as there is the possibility to work with clients individually, in a group setting, or IOP. There is regular weekly supervision provided to all non-licensed staff and biweekly supervision for licensed staff. Nonetheless, supervisors are always available whenever you are working to answer questions and offer clinical assistance when needed.

ABOUT THE POSITION:

To work in tandem with clinical staff to assist clients in accessing care, addressing obstacles to treatment and following up with clients who are having difficulty engaging in care to help them to continue to access the care they need.

By:

• Providing telephone outreach for individuals and their families to address barriers that keep them from treatment.
• Working with clinical staff to schedule clients to meet their need.

DUTIES & RESPONSIBILITIES:

• Establishes rapport and working relationships with clients and clinical staff in order to engage clients in treatment
• Review client charts to determine eligibility for services based on CHR policy guidelines and physician recommendations.
• Provide education to clients about resources to assist them in accessing treatment, i.e., transportation alternatives, schedules of providers
• Coordinate, network and schedule hospital, urgent care, and appropriate internal/external programs within compliance guidelines.
• Document and track all client hospitalizations in EMR.
• Assists individuals in making connection to treatment and providing coaching to make it to appointments and to follow up with treatment recommendations.
• Schedules clients with providers to help them access treatment in a timely fashion. Then follows up with identified high need clients prior to and after appointments.
• Coaches clients in securing medical benefits in order to pay for treatment,
• Acts as liaison to transportation providers to enable clients to access treatment services.
• Coordinates communication between client and clinical staff in regards to no show appointments and schedule changes.
• Meets all recordkeeping requirements of program and agency standards including monitoring and charting all outreach and engagement attempts.
• Attends and participates, as appropriate, staff meetings, case conferences, and supervision.
• Works with assessment center and front desk staff to coordinate access for clients who are high risk or difficult to serve, i.e. individuals being discharged from higher level of care.
• Provides excellent customer service to all clients and families.
• Assist staff in promoting a recovery oriented treatment environment.
• Stays abreast of all agency and clinic policies regarding access, no shows and scheduling.
• May perform other assignments and duties as program and agency needs require

QUALIFICATIONS:

Education: Training as Medical Assistant preferred.

Experience: Experience in working in fast paced environment with consumers of MH and SA services.

Licensure/Certification/Registration: Certification as a Medical Assistant is preferred

Why Join CHR?

• Proudly recognized as a Top Workplace for 11 consecutive years!
• Enjoy ample paid time off, including a special day off for your birthday!
• Benefit from contributions to your 403b Retirement Plan.
• Competitive premiums with added discounts on pet, auto, and home insurance!
• Tuition reimbursement and professional development programs.
• Student loan repayment assistance (Public Service Loan Forgiveness, Nurse Corps, NHSC/HRSA at select sites).
• Exclusive tuition discounts for CHR employees at several local colleges/universities.
• FREE robust training curriculum, featuring our brand-new Clinical Training Series for interactive learning, practical skill enhancement, and professional growth!
• Clinical supervision and/or mentoring available at many programs.
• Internal career fairs: connect with recruiters to discuss your career aspirations and the various opportunities available within our over 80 programs statewide.
• Annual wellness stipend.
• FREE 24/7 confidential counseling sessions and a FREE premium subscription to the Calm app, for employees and their families.
• Fun activities like virtual bring-your-pet-to-work lunches, weekly yoga, coloring contests, employee appreciation events, and more!
• Participate in leadership luncheons with our CEO and various agency committees!
• Weekly video updates from our CEO and monthly newsletters to keep you in the loop.
• Many benefits are available to all staff, regardless of the hours worked, with some subject to eligibility.

Join us at CHR and be part of an exciting, supportive, and dynamic workplace where your growth and well-being are our top priorities!

COMPENSATION*:

$18.00/hour min and up commensurateupon experience.

*Actual rates are determined at the time of offer and are based on relevant experience, as well as adherence to our internal equity policy. Many of our positions offer program/location differentials and/or sign-on incentives. (Please note, for part-time positions this range would be pro-rated based on hours worked)

HR is an equal opportunity employer, and we encourage all to apply.

Take the first step to a meaningful career and apply to CHR today!

Qualifications

Licenses & Certifications

Preferred

CMA

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.