Engagement Specialist

Thrivent; United States; Remote; USD 62,000 - 85,000; Full time

Job summary

An established industry player is seeking an Engagement Specialist to join their dynamic team. This role is pivotal in executing impactful events and communication strategies that resonate with members. You'll leverage data analytics to inform future engagement plans and work closely with various stakeholders to enhance client experiences. The ideal candidate will possess strong project management skills and a passion for fostering community connections. This position offers a competitive salary and comprehensive benefits, making it an exciting opportunity for those looking to make a meaningful impact in the financial services sector.

Benefits

Medical, Dental, and Vision Insurance

401k and Pension Plans

20 Days Paid Time Off

Paid Parental Leave

Flexible Spending Account

Employee Assistance Program

Well-being Benefits

Volunteer Time Off

Qualifications

• 3+ years of experience in social media and engagement.
• Strong project management and organizational skills are essential.

Responsibilities

• Manage and execute events for the Thrivent Member Network.
• Develop and implement communication plans for engagement activities.

Skills

Social Media Management

Project Management

Data Analysis

Communication Skills

Collaboration

Microsoft Suite

Salesforce

Bilingual (English/Spanish)

Education

Bachelor’s Degree

Tools

Salesforce

Microsoft Suite

Job description

This Engagement Specialist (ES) role focuses on the following areas of accountabilities to support the work of the Engagement Team:

- Event Execution: implements the activity plans of the Thrivent Member Network (TMN) and Engagement Team.

- Communication Plan: implements the internal and external communication plan of the TMN they support in alignment with Thrivent brand and enterprise communication strategies and plans.

- Data and Analytics: leverages outcomes and participant experience data from the Membership programs and engagement activities implemented to inform future plans and to provide relevant outcomes reporting for their respective Engagement Team, Advisor Group leaders and TMN Board.

- Secretary to TMN Board: serves as Secretary to the Thrivent Member Network board(s) in the Advisor Group they serve.

DUTIES & RESPONSIBILITIES:

By delivering in these primary areas, the Engagement Specialist aligns the work of the TMN and Engagement Team to deliver on three strategic outcomes of Drive Impact, Deliver Value to Clients and Grow Sales:

1. TMN and Engagement Event Execution

• Create, plan, execute and manage a cadence of events within the TMN based on membership data, expressed needs and passions of members and aligned to the growth strategy of the Advisor Group.

• Coordinate all event logistics, including venue, catering, and contracts. Develop work plans and action items according to project goals, including post event follow up.

• Support execution of virtual, hybrid and in-person engagement activities including workshops, events and webinars. When appropriate, be present at planned events.

2. Engagement Communication Plan

• Collaborate with stakeholders and teams within Membership and Thrivent enterprise to bring relevant communication to clients and prospective clients.

• Develop and execute a strategic internal and external communication plan to support the engagement activities of the Thrivent Member Networks served.

• With local and enterprise leadership, manage all aspects of TMN projects, events and partnerships with identified Christian organizations, non-profits and churches as assigned.

3. Data and Analytics

• Develop expert knowledge of Thrivent programs and resources, and the demographics of the region and markets the position serves.

• Complete all required activity reporting and analysis for engagement activities and provide reports to leadership, team members and TMN boards to share the impact of the engagement activities of the region and to inform future strategies and tactics.

4. Secretary to the TMN Board

• Makes logistics plans for quarterly TMN board meetings and communicates with TMN board members about the quarterly TMN board meetings

• Arranges hotel lodging, meals, speakers, etc for quarterly TMN board meetings.

• Site visits to board meeting locations to assess meeting room, technology support for hybrid meetings, etc.

• Takes meeting minutes for board meetings, sends those to the Governance Team at Thrivent for review and adds them to Board Effect

• Adds meeting materials to Board Effect in advance of board meetings.

In addition to the functional focus of the role above, the role demonstrates these leadership behaviors in how they conduct their work:

• Models Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes.

• Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.

This role may intereact with:

• Membership and Engagement Leaders

• Thrivent enterprise leaders (Growth and Generosity, Marketing, Communications, PR, etc)

• Field leaders

• Advisors

• External vendors

• Media, community leaders, local government officials

QUALIFICATIONS & SKILLS:

Required:

• Bachelor’s degree or commensurate experience

• 3+ years’ experience utilizing social media platforms to deliver results

• Strong project management and organizational skills

• Ability to analyze data for business purposes

• Effective communication skills, including written, verbal and presentation skills

• Ability to leverage the technical tools of the job, including Microsoft Suite, Salesforce, Social Media Platforms and Digital Client Engagement and Insights Platforms

• Strong collaboration and relationship building skills

• Ability to work evenings, weekends, and travel to events

• Must have proper home office environment to conduct remote work. This includes suitable high speed internet to conduct the business of the role.

Preferred:

• Ability to work independently and effectively to manage multiple projects simultaneously

• Ability to navigate change and transforming business practices

• Knowledge of financial services industry, fraternal benefit societies, or membership organizations

• Bi-Lingual (English/Spanish) preferred in specific markets

Pay Transparency Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $62,633.00 - $84,739.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits. The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [e-mail] or call800-847-4836and request Human Resources.