Payer Engagement Specialist II

Hanger, Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Payer Engagement Specialist II to join their remote team. In this vital role, you will provide administrative support for payer engagement notifications, ensuring accurate communication of clinic changes and data integrity. Your contributions will directly impact patient care by facilitating seamless interactions with payers. This dynamic position offers competitive compensation, flexible schedules, and a range of benefits, including paid holidays and medical coverage. If you possess strong customer service skills and a keen attention to detail, this opportunity is perfect for you.

Benefits

Paid Holidays

Medical, Dental, Vision Benefits

401k and Retirement Plans

Paid Parental Leave

Flexible Schedules

Employee Referral Bonuses

Mentorship Programs

Student Loan Assistance

Relocation Assistance

Travel Opportunities

Qualifications

• 2 years of related experience in customer service or provider servicing.
• Familiarity with Salesforce and Microsoft Office applications.

Responsibilities

• Notify payers of clinic changes and ensure data integrity.
• Create and manage cases in Salesforce for credentialing.
• Produce reports and handle various data verification tasks.

Skills

Customer Service Skills

Attention to Detail

Communication Skills

Salesforce Proficiency

Microsoft Excel

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Salesforce

Microsoft Word

Adobe Acrobat

Job description

Join to apply for the Payer Engagement Specialist II role at Hanger, Inc.

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs, and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products, and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services, and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

The Payer Engagement Specialist II - Remote is responsible for providing administrative support for all payer engagement notifications, such as new clinics, relocations, closures, TIN updates, and acquisitions. This position also supports daily operations, completes payer forms, sends weekly provider bulletins, and performs various data verification activities as assigned.

Your Impact

• Notify payers of any Hanger Clinic changes; such as, address, tax ID, Medicaid numbers
• Work within Salesforce system to ensure data integrity
• Update provider information transmitted to payers
• Create and manage work in Salesforce cases and review regularly with manager or designee
• Distribute customized provider directories for payers
• Complete payer forms for demographic changes
• Create cases for credentialing team to add new clinics to payers
• Confirm, track, and submit updates to Hanger billing system
• Review, complete, and return quarterly payer verification forms
• Monitor payer correspondence depository and disseminate information
• Produce reports and handle ad hoc assignments

Minimum Qualifications

• High School diploma or equivalent
• 2 years of related experience

Preferred Qualifications

• 3 years of provider servicing/customer service experience
• Healthcare experience

Additional Success Factors

• Excellent customer service skills
• Good verbal, written, and organizational skills
• Familiarity with software applications like Salesforce and Acrobat
• Intermediate proficiency in Microsoft Excel and Word
• Attention to detail and trend recognition
• Ability to multi-task, work independently, and handle a heavy workload
• Effective communication with all organizational levels
• Integrity, transparency, respect, and patient-centered focus
• Collaboration, innovation, and focus on outcomes

Pay range of $17.75 to $22.00 per hour + annual bonus (up to 5% of base pay). Salary varies based on skills, location, and other factors.

Our Investment in You

• Competitive compensation
• Paid holidays and floating holidays
• PTO including vacation and sick leave
• Medical, Dental, Vision benefits
• 401k and retirement plans
• Paid parental leave
• Flexible schedules and part-time options
• Employee referral bonuses
• Mentorship programs
• Student loan assistance by location
• Relocation assistance
• Travel opportunities
• Volunteer opportunities

Hanger, Inc. is committed to equal employment opportunity and prohibits discrimination or harassment based on protected characteristics. All employment conditions are administered fairly and without bias.