Engagement Specialist

Merakey; Philadelphia (Philadelphia County); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

DailyPay

Employee discounts

Job summary

Merakey is seeking an Engagement Support Staff member in Philadelphia to greet members, assist with check‑in, and guide visitors within a compassionate, mission‑driven team focused on stability and change.

You will support intake, scheduling, and basic office tasks while providing tours and introductions to counselors and staff as needed.

Qualifications

• High School Diploma.
• One year of experience in an office setting preferred.
• Strong knowledge of Microsoft Office and be proficient with standard office equipment.
• Excellent verbal and written communication skills.
• Flexible in scheduling including weekend hours and holidays.

Responsibilities

• Greeting and checking in members and visitors.
• Assist in accessing staff personnel and directing to needed services.
• Provide support to business office tasks as needed.
• Provide tours to new admissions and introduce counselors.
• Assist with intake, screening and registration processes.
• Maintain organization of the card room and distribute medication cards when needed.
• Escort members and guests around the facility.
• Work in Intake and greet all new admissions and walk-ins.
• Support clerical duties as part of the team.

Skills

Microsoft Office

Communication skills

Office experience

Education

High School Diploma

Job description

Philadelphia, Pennsylvania, United States

Position Type

Full-Time

Shift

1st Shift - with week-ends

Work Schedule

You will work onsite:Monday Tuesday 6:30 am -4pm;Wednesday 7:30am-4pm, Saturday and Sunday 7:30-1pm

Requirements

The ideal candidate will possess the following qualifications:

• High School Diploma.
• One (1) year of experience working in an office setting preferred.
• Strong knowledge of Microsoft Office and be proficient with standard office equipment
• excellent verbal and written communication skills.
• Flexible in, scheduling including weekend hours and holidays.
• You will work onsite: Monday Tuesday 6:30 am-4pm; Wednesday 7:30am-4pm, Saturday and Sunday 7:30-1pm

Description

Support individuals in our Recovery program as part of a compassionate, mission‑driven team focused on stability, connection, and lasting change.

The Engagement Support Staffmembers are highly motivated individuals who are responsible for greeting and checking in members and visitors while assisting them with accessing the appropriate staff personnel.

They will be asked to assist as needed with business office responsibilities.

The Engagement Support Staff member:

• Exemplifies a high level of customer service in all actions.
• Answers phones and interacts with program members, staff, clinicians and visitors in a timely and pleasant manner.
• Uses the EHR to check-in members presenting to program ensuring they are not i -scheduled for services and do not have any active clinical holds before removing check-in.
• Helps to resolve member issues as they arise to avoid escalation to counselor or Supervisory staff.
• Provides summarization whenescalating issues and contacting necessary personnel.
• Helps maintain the organization of the card room and assists with distribution of medication cards if an EHR outage occurs
• Escorts members and all guests around the facility as needed.
• Assists in Medical Records as needed Engagement Specialist Intake
• Works in the Intake department and greets all new admissions and walk-ins
• Assists with screening and registration process assisting with clerical duties.
• Provide tours to new admissions and introduces them to their assigned counselors and key personnel.
• Accepts changes in assignments in the spirit of good teamwork;
• accepts constructive feedback about performance or behaviors;
• demonstrates creative thinking and problem solving relating to issues or concerns.
• All other duties as assigned as it relates to the position

Earn $19.15 per hour.

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year.

Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply.

Merakey welcomes all Veterans to apply!

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This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.