Engagement Manager, SMB

Metaview; San Francisco (CA); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Metaview is an AI company focused on recruiting. We’re seeking an Engagement Manager to help our SMB customers transform their hiring workflows with AI, driving adoption, retention, and long-term impact.

You’ll guide SMB customers through change management, enabling AI adoption at scale, and surface insights that sharpen our product and go-to-market strategies. You’ll onboard, drive adoption, own account health, and help shape our roadmap.

Qualifications

• 2+ years in a customer-facing role (Consultancy, Customer Success, Sales, RevOps, or similar).
• Energetic and able to energize others.
• Confident communicator who guides customers through AI adoption.

Responsibilities

• Deliver high-impact onboarding for SMB customers to reach value quickly.
• Use data to drive product adoption and engage customers with key features.
• Monitor usage and health, balancing high-touch with scalable approaches.
• React quickly to issues, coordinating with technical teams as needed.
• Help design a scalable CS approach to support thousands of users.
• Surface customer feedback to Product/Sales to shape roadmap and GTM messaging.

Skills

Customer facing

Communication

Onboarding

Data-driven

Problem solving

Brand alignment

Job description

Metaview is an AI company focused on recruiting. We build AI agents that help world-class companies hire with radically more speed and precision. We automate the toil, and augment the human for companies like Brex, Affiram, Deel, ElevenLabs, and Airtable.

Founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir, we’ve raised over $50m from top-tier investors. Most recently, Google Ventures led our series B. We’re growing 5x YoY, our customers are raving fans of the product, and our story has been covered in Fortune, Forbes, TechCrunch, and The Times.

It’s still day 0: Now is the time to re-engineer how work gets done with AI at the core, and our toughest challenges still lie ahead. We’re looking for people seeking the hardest, most fulfilling work of their lives.

How We Work

We operate with one core principle: velocity. In practice, this means we:

• Optimize everything we do around accelerating rate of learning.
• Do truly great work
• Communicate openly and directly, and with full context.

The role

We’re leading the way in building a new category of product and have successfully onboarded thousands of companies and tens of thousands of users already. With rapid expansion, we’re looking for an Engagement Manager to help our SMB customers transform their hiring workflows with AI, driving adoption, retention, and long-term impact.

You’ll play a key role in guiding SMB customers through change management, enabling AI adoption at scale, and surfacing insights that sharpen our product and go-to-market strategies.

Key ownership areas

• Onboard like a pro: Deliver high-impact onboarding for new SMB customers, ensuring a smooth ramp and quick path to value.
• Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features.
• Own account health: Track usage to detect risk, balancing higher-touch engagements with a scaled approach.
• Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed.
• Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users.
• Champion the customer voice: surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging.

What you bring

• 2+ years’ experience in a customer/stakeholder-facing role. This could be in Consultancy, Customer Success, Sales, RevOps, or similar.
• You get energised by meeting new people and spread that energy to them through your approach.
• A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting.
• A love for experimenting and trying new ideas without fear of iterating and failing.
• Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you’ll need to be these things too.
• Sharp, systematic, resilient, and motivated to win.
• Happy to work in a hybrid working arrangement. We aim for 2-3 days per week in the office. Our US office is based in San Francisco.

Compensation

Base pay within our salary range is determined by a candidate's skills, expertise, or experience. For this role, our current base pay range is: $100,000 - $125,000.

What we offer

• The best co-workers you’ll ever have, in an environment that fosters cohesion, collaboration, and performance.
• Supreme rate-of-learning as we re-orient how the world works with AI.
• High compensation, through cash and equity.
• All the benefits you’d expect and more.

Compensation Range: $100K - $125K