Engagement Manager, SMB

Metaview; New York (NY); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

High compensation through cash and equity.

Collaborative working environment.

Learning opportunities in AI.

Job summary

Garuda Ventures is hiring an Engagement Manager to help SMB customers transform hiring workflows with AI. This remote role, based out of NYC, offers a salary range of $100,000 to $125,000.

The successful candidate will ensure high-impact onboarding, drive product adoption, monitor account health, and solve user issues effectively. We're looking for someone with at least 2 years' experience in customer-facing roles who thrives on communication and problem-solving.

Enjoy the opportunity to work collaboratively in a fast-paced environment with high compensation and growth potential.

Qualifications

• 2+ years experience in a customer/stakeholder-facing role e.g. Consultancy, Customer Success or Sales.
• Strong communicator, able to guide customers through the AI revolution.
• Motivated, systematic, and resilient with a drive to succeed.

Responsibilities

• Deliver high-impact onboarding for new SMB customers.
• Drive product adoption at scale, using data for customer engagement.
• Track account health and address user issues promptly.
• Design scalable customer success strategies.

Skills

Customer Success

Consultancy

Sales

Communication

Problem Solving

Job description

Metaview is an AI company focused on recruiting. We build AI agents that help world‑class companies hire with radically more speed and precision. We automate the toil and augment the human for companies like Brex, Affirma, Deel, ElevenLabs, and Airtable.

Founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir, we’ve raised over $50m from top‑tier investors. Most recently, Google Ventures led our series B. We’re growing 5x YoY, our customers are raving fans of the product, and our story has been covered in Fortune, Forbes, TechCrunch, and The Times.

It’s still day 0: Now is the time to re‑engineer how work gets done with AI at the core, and our toughest challenges still lie ahead. We’re looking for people seeking the hardest, most fulfilling work of their lives.

How we work

We operate with one core principle: velocity. In practice, this means we:

• Optimize everything we do around accelerating rate of learning.

• Do truly great work.

• Communicate openly and directly, and with full context.

All while maintaining a hard‑earned reputation for craft and quality.

The role

We’re leading the way in building a new category of product and have successfully onboarded thousands of companies and tens of thousands of users already. With rapid expansion, we're looking for an Engagement Manager to help our SMB customers transform their hiring workflows with AI, driving adoption, retention, and long‑term impact.

You’ll play a key role in guiding SMB customers through change management, enabling AI adoption at scale, and surfacing insights that sharpen our product and go‑to‑market strategies.

Key ownership areas:

• Onboard like a pro: Deliver high‑impact onboarding for new SMB customers, ensuring a smooth ramp and quick path to value.

• Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features.

• Own account health: Track usage to detect risk, balancing higher‑touch engagements with a scaled approach.

• Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed.

• Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users.

• Champion the customer voice: surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging.

What you bring

• 2+ years’ experience in a customer/stakeholder‑facing role. This could be in Consultancy, Customer Success, Sales, RevOps, or similar.

• You get energised by meeting new people and spread that energy to them through your approach.

• A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting.

• A love for experimenting and trying new ideas without fear of iterating and failing.

• Our brand is intelligent, low‑bs, authentic and deeply customer‑oriented. As a champion for our brand, you’ll need to be these things too.

• Sharp, systematic, resilient, and motivated to win.

• This will initially be a remote role based out of NYC with a view to going hybrid in the future.

Compensation

Base pay within our salary range is determined by a candidate's skills, expertise, or experience. For this role, our current base pay range is: $100,000 - $125,000.

What we offer

• The best co‑workers you’ll ever have, in an environment that fosters cohesion, collaboration, and performance.

• Supreme rate‑of‑learning as we re‑orient how the world works with AI.

• High compensation, through cash and equity.

• All the benefits you’d expect and more.