Engagement Manager - Medical (Remote)

Veeva Systems, Inc.; Boston (MA); Remote; USD 85,000 - 170,000; Full time

Job summary

A leading company in life sciences is seeking a senior Engagement Manager to enhance HCP engagement through optimized medical content operations. This remote role involves managing key client accounts and leading a team of consultants to deliver high-quality projects. Ideal candidates will have extensive experience in medical affairs and consulting, along with strong analytical and communication skills.

Benefits

Medical, dental, vision, and basic life insurance

Flexible PTO

Company paid holidays

Retirement programs

1% charitable giving program

Qualifications

• 8+ years in management consulting or senior lead at a medical communications agency.
• Minimum of 5 years’ experience with medical content processes.

Responsibilities

• Lead 1-2 large customer engagements overseeing approximately $1mil of revenue annually.
• Identify and establish new offerings to optimize medical content operations.

Skills

Analytical

Problem Solving

Communication

Education

Bachelor’s degree

Tools

Veeva Vault

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming apublic benefit corporation(PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As aWork Anywherecompany, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us intransforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The Global Medical Business Consulting team supports Medical Affairs and Medical Information teams across the industry to establish and excel at the foundational medical excellence capabilities that drive HCP engagement and patient outcomes.

Veeva supports medical teams across KOL strategy, content enablement, medical insight strategy, and more.

We combine technology, data, and services to uncover opportunities for growth, optimization, and innovation. Our ultimate goal is to clearly measure medical’s impact throughout the product lifecycle.

We’re seeking a senior leader to advise on end-to-end content operations for Medical Affairs, enhancing HCP omnichannel engagement and linking content to impact measurement. As demand for medical content grows, our clients aim to accelerate development, approval, and delivery while adopting new channels and data-driven strategies. Using platforms like Veeva MedComms and MedInquiry, we help customers streamline operations, boost efficiency, and unlock value through strong implementation, change management, and industry best practices.

As an Engagement Manager, you’ll be a senior leader with consulting, agency, or industry experience in Medical Affairs or Medical Information. You’ll manage 1–2 key client accounts and smaller engagements, owning executive relationships and driving business development in collaboration with internal teams. Leading a team of consultants, you’ll ensure high-quality project delivery with a strong focus on medical content operations—spanning tools, systems, and processes across the product lifecycle. You’ll also contribute to broader initiatives like KOL targeting, impact frameworks, and organizational change, positioning yourself as a thought leader in 1–2 core areas of Veeva Medical.

If you are looking for an opportunity to shape medical content strategies in an innovative and fast-paced environment, this is a great opportunity for you.

This is a remote, full-time permanent role with Veeva. It is customer-facing and we have no work location requirement as long as you are based within North America and are close to an airport to meet future travel requirements.

What You’ll Do

• Lead 1-2 large/complex customer engagements overseeing approximately $1mil of revenue annually; maintain key customer relationships at a senior level within the organization
• Lead a team of consultants to deliver projects with excellence; ensuring profitability, quality of deliverables and customer satisfaction
• Lead projects that optimize medical content operations including content creation, approval, content dissemination, global-to-local operations etc.
• Identify and establish/build new offerings that further optimize the medical content operations for our customers
• Support customers with defining value story and case for change to implement new Veeva tools
• Give input to the strategic direction and define key performance indicators for increased efficiency throughout the content end-to-end supply chain
• Lead the development and delivery of communication and change management programs in support of the rollout of Veeva Medical or new functionalities within each
• Work closely with internal teams across product, strategy and sales to support business development efforts with new and existing customers
• Responsible for building own pipeline of business; lead on business development opportunities including proposal development, financials and client engagement to secure the opportunity
• Engage in broader Medical Business Consulting activities to support holistic medical affairs excellence, including field medical activation, organizational change for MA/MI teams, KOL strategy and measuring medical’s impact

Requirements

• Bachelor’s degree is required
• 8+ years of experience within a management consulting company or as a senior lead (Group Account Director and above) at a medical communications agency or 5+ years of experience at a Life Sciences company within their Medical Organization
• Minimum of 5 years’ experience with medical content processes and deliverables as part of either medical affairs or medical information teams (industry or vendor partner)
• Strong track record of experience leading and overseeing the delivery of client advisory engagements
• Core management consulting skills, including preparation and facilitation of workshops, development of client presentations, project management (timeline development, budget and staffing management, task planning etc.), team oversight, change management, and ability to develop structured approaches/methodologies to business problems
• Strong analytical and problem-solving skills and excellent oral and written communication skills
• Ability to travel roughly 20-40% but this can vary depending on the engagement
• Experience working with a content management system; preferably, Veeva Vault

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $85,000 - $170,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us [e-mail].