Engagement Manager 1

Planet Pharma; Pennsylvania; Hybrid; USD 41,000 - 59,000; Full time

Job summary

Planet Pharma is seeking an Engagement Manager to lead client transition initiatives related to next-generation data assets. You will serve as a consultant responsible for driving transition execution, managing stakeholder relationships, supporting change management, and helping ensure successful adoption of data assets and services.

In this role, you will partner with cross-functional teams, monitor milestones, resolve complex data issues, and communicate transition status to clients.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5-8 years of relevant delivery management, client consulting, pharmaceutical commercial operations, project management, change management, account management, or related experience.
• Knowledge of internal National and/or Subnational products and services and/or pharmaceutical reports.
• Problem-solving skills and ability to understand complex client needs, processes, and data concepts.
• Experience interacting with complex Large Pharma, Midsize Pharma, or Emerging Biopharma accounts across multiple stakeholders.
• High learning agility.
• Ability to travel to client sites as needed.

Responsibilities

• Lead client transition activities for next-generation data assets and manage stakeholder relationships.
• Develop transition plans, monitor milestones, and ensure successful adoption.
• Coordinate cross-functional teams and provide guidance on transition planning and adoption strategies.
• Resolve data issues and escalate with internal teams.
• Communicate transition status and next steps to clients.
• Identify barriers to adoption and drive stakeholder alignment.
• Document repeatable steps and lessons learned to support future transitions.

Skills

Problem-solving

Learning agility

Matrix collaboration

Communication skills

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

PowerPoint

Smartsheet

Visualization tools

Job description

Position Summary

The Engagement Manager leads client transition initiatives related to next-generation data assets. This role serves as a consultant responsible for driving transition execution, managing stakeholder relationships, supporting change management, and helping ensure successful adoption of company data assets and services.

Key Responsibilities

Client Transition Leadership

• Support client transition activities involving next-generation data assets, including national and subnational assets and future patient-level assets.
• Implement transition plans and manage implementation activities through completion.
• Monitor transition milestones and track open items through completion.

Cross-Functional Leadership

• Partner with Go-to-market,Project Management,ProductManagement,Commercial,Client Services, Data Operations,and Development Teams.
• Provide guidance and recommendationsregardingtransition planning, datautilization, adoption strategies, and operational readiness.

Issue Resolution & Escalation Management

• Resolve complex clientdataissues and coordinate second-line support with theappropriate internalteams.
• Partner across internal functions to drivetimelyand practical issue resolution.

Client Relationship Management

• Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the Next Generation data assets.
• Serve as a trusted transition partner throughout the client lifecycle.
• Provide practical updatesregardingtransition status, open items, and next steps.

Change Management

• Identify barriers to adoption and drive internal and external stakeholder alignment throughout the transition process.
• Support clients through operational and organizationalchangesrelated to new data assets and reporting solutions.

Process Improvement

• Identifyopportunities to improve transition processes and enhanceclientexperience.
• Document repeatable steps, status updates, and lessons learned to support future transitions.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5-8 years of relevant delivery management, client consulting, pharmaceutical commercial operations,project management, change management, accountmanagement, orrelated experience.
• Knowledge of internal National and/or Subnational products and services and/or pharmaceutical reports.
• Problem-solving skills and ability to understand complex client needs, processes, and data concepts.
• Experience interacting with complex Large Pharma, Midsize Pharma, or Emerging Biopharma accounts across multiple stakeholders.
• High learning agility.
• Ability to travel to client sites as needed.

Preferred Qualifications

• Ability to work effectively in a matrix environment across company and client stakeholders.
• Ability to understand complex concepts and processes while multitasking, managing time, andprioritizingwritten and oral communication skills.
• Strong business acumen.
• ProficiencyinMicrosoft application tools (Microsoft Excel, PowerPoint),Smartsheet,and visualization tools.

Pay Rate range: $30-43/hr depending on experience

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