Engagement Manager

SMX Services & Consulting, Inc.; Washington (District of Columbia); On-site; USD 163,000 - 172,000; Full time

Job summary

SMX Services & Consulting, Inc. is seeking a senior-level Engagement Manager to support the Department of Homeland Security, Office of Homeland Security Statistics.

The role acts as the primary point of contact between SMX, the Contracting Officer and COR, and oversees contractor work across all task areas to ensure timely delivery and adherence to the SOW. The Engagement Manager will supervise daily reporting, data validation, and OHSS website maintenance, including dashboards created in

Qualifications

• Senior-level engagement management experience.
• Ability to lead across multiple task areas and teams.
• Strong communication with government executives and technical staff.
• Proven ability to meet deadlines and manage deliverables.

Responsibilities

• Serve as the single point of contact for the Client CO and COR.
• Maintain oversight of contractor work across all contract tasks.
• Direct and coordinate the contractor team supporting OHSS.
• Ensure contract requirements and reporting obligations are met on time.
• Maintain continuity of contractor support and staffing coverage.

Skills

Engagement management

Program leadership

Leadership

Communication

English proficiency

Tools

Tableau

HTML

Drupal

Job description

Engagement Manager – Client OHSS Core Report Services

Company: SMX Services & Consulting, Inc.

Program: Department of Homeland Security (Client) – Office of Homeland Security Statistics (OHSS)

Compensation: $78.27–$82.87 per hour, approximately $162,801–$172,378 annually based on 2,080 hours

Expected Contract Start: September 26, 2026

Work Schedule: Full-time; availability required during Eastern Time business hours

Travel: No travel is currently required under the task order

Work Location: Assigned work location or other Government-designated work location as required by the contract

Position Overview

SMX Services & Consulting, Inc. is seeking a senior-level Engagement Manager to support the Department of Homeland Security, Office of Homeland Security Statistics.

This individual will serve as the Key Personnel Engagement Manager and will be responsible for all contractor work performed under the Statement of Work. The Engagement Manager will act as the primary point of contact between SMX, the Contracting Officer, and the Contracting Officer's Representative and will maintain awareness and oversight of contractor activities across all task areas.

The program supports Client/OHSS in producing timely, reliable statistical information related to homeland security, immigration, border activity, and associated Client missions. The work includes recurring executive-level reporting, dashboard development, data validation, website support, and surge or modernization activities.

Key Responsibilities

The Engagement Manager will:

• Serve as the single point of contact for the Client Contracting Officer and Contracting Officer’s Representative.
• Maintain oversight and awareness of contractor work across all contract tasks.
• Direct and coordinate the contractor team supporting OHSS.
• Ensure contract requirements, schedules, reporting obligations, and deliverables are completed accurately and on time.
• Maintain continuity of contractor support and coordinate qualified replacement coverage when required.
• Be available to the COR by telephone between 8:00 a.m. and 5:00 p.m. Eastern Time, Monday through Friday.
• Respond to Government requests for discussion or resolution of technical problems within 24 hours of notification.
• Coordinate with OHSS data processing, governance, reporting, technical, and Government stakeholder teams.
• Oversee quality, accuracy, completeness, and professional presentation of contractor deliverables.
• Support preparation of required monthly status reporting and final task reporting.
• Identify performance issues, risks, dependencies, and corrective actions.
• Ensure contractor personnel comply with applicable Client policies, security requirements, privacy protections, accessibility requirements, and Government procedures.

Program Responsibilities

The Engagement Manager will oversee contractor performance across the following work areas.

Daily, Weekly, and Monthly Reporting

Oversee creation and delivery of recurring reports supporting Client leadership, Congress, the White House, and interagency stakeholders.

Ensure reporting remains accurate, timely, relevant, and aligned with OHSS statistical methodologies.

Coordinate reporting activities involving near-real-time information from Client and other Government data sources.

Ensure methodologies used for operational reporting are documented and aligned, to the extent practicable, with OHSS official production reporting methods.

Ad Hoc Queries and Data Dashboards

Oversee development and maintenance of OHSS data dashboards using Tableau or a similar data-visualization platform.

Support integration of reporting logic and multiple data sources into dashboards used for querying, analysis, and validation.

Coordinate quarterly training and supporting user documentation for up to five Federal staff members.

Data Validation

Oversee data-quality and validation activities, including:

• review of new and existing variables;
• variable-list accuracy;
• identification of new values in key variables;
• validation of materialized-view tables;
• protection of personally identifiable information during profiling and diagnostic activities; and
• documentation and communication of validation results.

OHSS Website Content Maintenance

Oversee operations and maintenance support for the OHSS website.

Responsibilities may include coordination of:

• posting new reports and website content;
• HTML content and visualizations;
• Drupal maintenance and core updates;
• minor architecture or template changes;
• software updates and bug fixes;
• change-request and deployment processes;
• security remediation;
• Section 508 accessibility remediation and testing; and
• quality-assurance testing.

Surge and Optional Support

Coordinate additional support when activated by Client, including potential use of up to three additional full-time-equivalent resources.

Surge work may include:

• major website improvements;
• expanded website content;
• substantially enhanced visualization capabilities;
• new dashboards; and
• integration of new technologies or capabilities.

Required Qualifications

The successful candidate must:

• Be capable of serving in a senior-level Engagement Manager / program leadership capacity.
• Be able to manage and maintain awareness of work being performed across all SOW task areas.
• Have strong leadership, coordination, communication, and issue-resolution capabilities.
• Be able to communicate effectively with Government executives, contracting personnel, technical teams, analysts, and other stakeholders.
• Be able to read, write, speak, and understand English.
• Be available during the Client-required Eastern Time coverage period.
• Be capable of responding to technical or performance issues within required Government response times.
• Be able to maintain continuity of operations and coordinate staffing coverage.
• Be able to work with sensitive Government information in accordance with Client security and privacy requirements.
• Be able to satisfy applicable Client suitability, background-investigation, credentialing, and information-system access requirements.