Engagement Manager

Daten; United States; On-site; USD 100,000 - 140,000; Full time

Job summary

A leading consulting firm is seeking an experienced Engagement Manager to lead client engagements in the Denver, CO region. This role requires excellent client management and strategic thinking skills within the telecommunications sector. Responsibilities include overseeing IT and Engineering services delivery, building strong client relationships, and identifying opportunities for account growth. The ideal candidate has over 8 years of consulting experience and a strong background in telecom technologies.

Qualifications

• 8+ years of relevant consulting experience in client-facing roles within IT and Engineering.
• Strong background in telecommunications and telecom infrastructure solutions.
• Ability to manage client engagements from inception to completion.

Responsibilities

• Lead and manage client engagements, building strong relationships.
• Oversee the delivery of IT and Engineering services to meet client expectations.
• Identify and pursue upsell and cross-sell opportunities.

Skills

Client management skills

Strategic thinking

Problem solving

Communication skills

Presentation skills

Project management

Education

Bachelor’s degree in Engineering, Computer Science, or a related field

Tools

Salesforce

Digital technology stack

Job description

We are seeking an experienced Engagement Manager to lead and manage all aspects of client engagements in the Denver, CO region. This role requires a strategic thinker with a deep understanding of telecommunications business (satellite, wireless, mobile), strong client management skills, and the ability to drive cross-sell and upsell opportunities.

Key Responsibilities

• Strong consulting (problem solving) and engagement execution experience at Program levels with ability to scale up to Executive levels as needed
• Serve as the primary point of contact for assigned clients, building strong relationships and understanding their business needs and technical challenges.
• Oversee the delivery of IT and Engineering services, ensuring projects meet quality standards, timelines, and client expectations.
• Identify and pursue cross-sell and upsell opportunities to expand the range of services provided to each client.
• Collaborate with technical teams and subject matter experts to develop tailored solutions that address client challenges and align with their strategic goals.
• Conduct regular status meetings and executive business reviews to ensure transparency and alignment.
• Monitor account health and proactively address potential issues to maintain high levels of customer satisfaction.
• Stay current with industry trends and emerging telecom technologies to guide clients on the latest advancements.
• Work closely with internal teams to manage project budgets, timelines, and resource allocation.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related field; or equivalent work experience.
• 8+ years of relevant consulting experience in mid/large tier 1/2/3 service organizations in client-facing roles within IT and Engineering with telecommunications clients.
• Strong background in telecommunications, with an understanding of satellite, network, wireless, or telecom infrastructure solutions.
• Demonstrated ability to manage client engagements from inception to completion, with a focus on strategic account growth.
• Excellent communication and interpersonal skills, able to build trust with stakeholders at all levels.
• Strong presentation, project management and organizational skills.
• Preferred: Experience with Salesforce, Mobile, Digital technology stack.