Engagement Manager

HSO; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Unlimited paid time off

401(k) plan with company match

Flexible benefits program

Job summary

HSO seeks an Engagement Manager to serve as a trusted client-facing partner from sales through delivery, ensuring alignment between client expectations, business outcomes, and delivery commitments.

You will build relationships with executive sponsors and stakeholders, provide executive-level updates on engagement health and risks, and establish robust governance across engagements to deliver value.

Qualifications

• Experience leading Microsoft business application and enterprise transformation delivery engagements.
• Ability to build credibility with executive sponsors and client stakeholders.
• Working knowledge of engagement governance, delivery methodologies, financial performance management.
• Experience contributing to scope definition, quote development, delivery strategy, and SOW alignment.
• Industry experience in manufacturing, professional services, or supply chain management.

Responsibilities

• Serve as a trusted, client-facing partner from sales through project delivery, ensuring alignment between client expectations, business outcomes, and delivery commitments.
• Build and maintain strong relationships with executive sponsors and stakeholders, providing executive-level communication on engagement health, risks, and decisions.
• Establish governance practices including status reporting, ownership, accountability, and follow-through across engagements.
• Oversee engagement performance across scope, timelines, quality, financials, risks, and client satisfaction.
• Identify delivery risks and blockers early, coordinating resources and driving timely resolution.

Skills

Relationship building

Executive communication

Governance setup

Stakeholder management

Risk management

Delivery discipline

Cross-functional collaboration

Commercial mindset

Ambiguity navigation

Problem solving

Job description

As an Engagement Manager you can expect to...

• Serve as a trusted, client-facing partner from the sales process through project delivery, ensuring alignment between client expectations, business outcomes, and delivery commitments.
• Build and maintain strong relationships with executive sponsors, delivery leaders, project teams, and stakeholders while providing clear, executive-level communication on engagement health, risks, dependencies, decisions, and required actions.
• Establish and reinforce effective governance practices, including status reporting, decision tracking, ownership, accountability, and follow-through across engagements.
• Oversee engagement performance across scope, timeline, quality, financial outcomes, risks, and client satisfaction, ensuring projects remain aligned with business objectives.
• Identify delivery risks, issues, and blockers early, coordinating resources and driving timely resolution to protect project outcomes and client value.
• Partner with delivery leaders and project teams to ensure consistent methodology adherence, delivery discipline, and effective use of project tools and processes.
• Monitor commercial performance and engagement financials, helping balance client outcomes with business objectives while proactively addressing commercial risks.
• Manage escalations with professionalism and transparency, facilitating resolution while maintaining stakeholder confidence and alignment.
• Collaborate with sales and account teams to refine scope, delivery strategies, statement of work development, assumptions, dependencies, and resource planning during deal shaping and project planning activities.
• Identify follow-on opportunities, client roadmap initiatives, and growth potential while contributing engagement insights, lessons learned, and continuous improvement recommendations that strengthen future delivery success.

You’re great at...

• Building trusted relationships with client sponsors, executive stakeholders, delivery leaders, and cross-functional teams.
• Communicating complex delivery, financial, and project information in a way that enables informed executive decision-making.
• Establishing governance structures that create visibility, accountability, and alignment across engagements.
• Managing competing priorities, shifting timelines, and complex stakeholder environments with confidence and professionalism.
• Anticipating risks, resolving issues proactively, and driving actions to closure.
• Connecting client outcomes, project execution, financial performance, and business value.
• Bringing structure, organization, and clarity to ambiguous or high-pressure situations.
• Collaborating effectively across sales, delivery, leadership, and client teams to achieve successful outcomes.
• Demonstrating sound judgment, accountability, transparency, and consistent follow-through.

Sound interesting? If so, you’ll have...

• Experience leading Microsoft business application and enterprise transformation delivery engagements.
• Proven ability to build credibility with executive sponsors, client stakeholders, delivery leaders, and project teams.
• Working knowledge of engagement governance, project delivery methodologies, financial performance management, commercial risk, and escalation management.
• Experience contributing to scope definition, quote development, delivery strategy, and statement of work alignment.
• Industry and functional expertise within manufacturing, professional services, and/or supply chain management environments.
• Strong communication and presentation skills, including the ability to translate complex delivery information into concise executive-level updates and recommendations.
• A proactive, organized approach with the ability to navigate ambiguity, competing priorities, and complex business challenges.
• A commercial mindset and understanding of how delivery performance impacts client value, profitability, and account growth.
• Experience partnering across sales and delivery functions to support successful client engagements from pre-sales through delivery and expansion activities.

The Perks

We offer competitive pay with a performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

HSO is an Equal Opportunity Employer.