Program Manager

HSO; New York (NY); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) plan with company match

Generous paid time off

Job summary

HSO seeks a seasoned program manager to lead complex D365 F&O initiatives in a fast-paced, enterprise environment. You will coordinate cross-functional teams, engage executives, and ensure on-time, on-budget delivery aligned with client strategies.

The role demands strong leadership, deep ERP experience, and the ability to drive design sessions, governance bodies, and program financials while mentoring junior team members.

Qualifications

• Bachelor's degree required.
• 10+ years of D365 ERP/AX implementation experience.
• 8+ years managing large ERP/CRM projects and development teams.
• Previous Lead Consultant or PM role for a D365 implementation.
• PMP certification is highly desirable.

Responsibilities

• Manage interconnected projects and engage with senior executives and strategic stakeholders to accomplish the following business objects.
• Oversee all aspects of program delivery, including planning, resource allocation, execution, and risk management
• Run complex, enterprise-level programs that adhere to a client’s strategic alignment
• Deliver program-level goals to achieve and maintain cross-project success
• Engage with senior stakeholders and executives to align program goals with business priorities
• Participate in or lead Design Sessions which are used to gather requirements from project stakeholders
• Lead steering committee meetings and facilitate communication with all parties involved
• Supervise and mentor project managers, technical leads, business analysts, and other team members
• Direct and manage D365 F&O programs from inception to completion, ensuring on-time and on-budget delivery of projects
• Build and maintain strong relationships with key stakeholders and executives, acting as the primary point of contact for the program
• Collaborate with solution architects and technical teams to ensure D365 solutions are designed and delivered according to best practices and HSO standards
• Monitor and report on program financials, including budgets, forecasts, and resource utilization, identifying cost-saving opportunities to mitigate financial risks
• Develop risk mitigation plans and proactively address challenges that may impact project timelines or quality
• Implement change management strategies to guide stakeholders and end users through the adoption of new systems and processes
• Identify opportunities for process and people improvements, contributing to the development of program management within HSO
• Overseeing all aspects of program delivery, including planning, resource allocation, execution, and risk management
• Looking at the big picture to achieve more strategic business outcomes, handling multiple projects/tasks simultaneously
• Working closely with clients, stakeholders, and cross-functional teams to deliver comprehensive D365 F&O solutions
• Understanding change management, aligning program objectives with client expectations and strategic goals
• Building strategic relationships with clients and partners
• Providing input on architecture, integration, and deployment strategies
• Solving complex problems with creative solutions
• Learning new concepts quickly and thoroughly
• Promoting the mission and Shared Values of our company

Skills

D365 ERP implementation

ERP project management

Stakeholder management

Leadership

Communication

PMP certification

Java/C# development knowledge

LCS / VSTS familiarity

Education

Bachelor's Degree

Tools

MS Project

LCS / VSTS

Job description

• Manage interconnected projects and engage with senior executives and strategic stakeholders to accomplish the following business objects:
• Oversee all aspects of program delivery, including planning, resource allocation, execution, and risk management
• Run complex, enterprise-level programs that adhere to a client’s strategic alignment
• Deliver program-level goals to achieve and maintain cross-project success
• Engage with senior stakeholders and executives to align program goals with business priorities
• Participate in or lead Design Sessions which are used to gather requirements from project stakeholders
• Lead steering committee meetings and facilitate communication with all parties involved
• Supervise and mentor project managers, technical leads, business analysts, and other team members, providing clear direction, collaboration, and alignment across workstreams
• Direct and manage D365 F&O programs from inception to completion, ensuring on-time and on-budget delivery of projects
• Build and maintain strong relationships with key stakeholders and executives, acting as the primary point of contact for the program
• Collaborate with solution architects and technical teams to ensure D365 solutions are designed and delivered according to best practices and HSO standards
• Monitor and report on program financials, including budgets, forecasts, and resource utilization, identifying cost‑saving opportunities to mitigate financial risks
• Develop risk mitigation plans and proactively address challenges that may impact project timelines or quality
• Implement change management strategies to guide stakeholders and end users through the adoption of new systems and processes
• Identify opportunities for process and people improvements, contributing to the development of program management within HSO
• Overseeing all aspects of program delivery, including planning, resource allocation, execution, and risk management
• Looking at the big picture to achieve more strategic business outcomes, handling multiple projects/tasks simultaneously
• Working closely with clients, stakeholders, and cross-functional teams to deliver comprehensive D365 F&O solutions
• Understanding change management, aligning program objectives with client expectations and strategic goals
• Building strategic relationships with clients and partners
• Providing input on architecture, integration, and deployment strategies
• Solving complex problems with creative solutions
• Learning new concepts quickly and thoroughly
• Promoting the mission and Shared Values of our company

• Manage interconnected projects and engage with senior executives and strategic stakeholders to accomplish the following business objects:
• Oversee all aspects of program delivery, including planning, resource allocation, execution, and risk management
• Run complex, enterprise-level programs that adhere to a client’s strategic alignment
• Deliver program-level goals to achieve and maintain cross-project success
• Engage with senior stakeholders and executives to align program goals with business priorities
• Participate in or lead Design Sessions which are used to gather requirements from project stakeholders
• Lead steering committee meetings and facilitate communication with all parties involved
• Supervise and mentor project managers, technical leads, business analysts, and other team members, providing clear direction, collaboration, and alignment across workstreams
• Direct and manage D365 F&O programs from inception to completion, ensuring on-time and on-budget delivery of projects
• Build and maintain strong relationships with key stakeholders and executives, acting as the primary point of contact for the program
• Collaborate with solution architects and technical teams to ensure D365 solutions are designed and delivered according to best practices and HSO standards
• Monitor and report on program financials, including budgets, forecasts, and resource utilization, identifying cost‑saving opportunities to mitigate financial risks
• Develop risk mitigation plans and proactively address challenges that may impact project timelines or quality
• Implement change management strategies to guide stakeholders and end users through the adoption of new systems and processes
• Identify opportunities for process and people improvements, contributing to the development of program management within HSO
• Overseeing all aspects of program delivery, including planning, resource allocation, execution, and risk management
• Looking at the big picture to achieve more strategic business outcomes, handling multiple projects/tasks simultaneously
• Working closely with clients, stakeholders, and cross-functional teams to deliver comprehensive D365 F&O solutions
• Understanding change management, aligning program objectives with client expectations and strategic goals
• Building strategic relationships with clients and partners
• Providing input on architecture, integration, and deployment strategies
• Solving complex problems with creative solutions
• Learning new concepts quickly and thoroughly
• Promoting the mission and Shared Values of our company

You’re great at…

• Manage interconnected projects and engage with senior executives and strategic stakeholders to accomplish the following business objects:
• Oversee all aspects of program delivery, including planning, resource allocation, execution, and risk management
• Run complex, enterprise-level programs that adhere to a client’s strategic alignment
• Deliver program-level goals to achieve and maintain cross-project success
• Engage with senior stakeholders and executives to align program goals with business priorities
• Participate in or lead Design Sessions which are used to gather requirements from project stakeholders
• Lead steering committee meetings and facilitate communication with all parties involved
• Supervise and mentor project managers, technical leads, business analysts, and other team members, providing clear direction, collaboration, and alignment across workstreams
• Direct and manage D365 F&O programs from inception to completion, ensuring on-time and on-budget delivery of projects
• Build and maintain strong relationships with key stakeholders and executives, acting as the primary point of contact for the program
• Collaborate with solution architects and technical teams to ensure D365 solutions are designed and delivered according to best practices and HSO standards
• Monitor and report on program financials, including budgets, forecasts, and resource utilization, identifying cost‑saving opportunities to mitigate financial risks
• Develop risk mitigation plans and proactively address challenges that may impact project timelines or quality
• Implement change management strategies to guide stakeholders and end users through the adoption of new systems and processes
• Identify opportunities for process and people improvements, contributing to the development of program management within HSO
• Overseeing all aspects of program delivery, including planning, resource allocation, execution, and risk management
• Looking at the big picture to achieve more strategic business outcomes, handling multiple projects/tasks simultaneously
• Working closely with clients, stakeholders, and cross-functional teams to deliver comprehensive D365 F&O solutions
• Understanding change management, aligning program objectives with client expectations and strategic goals
• Building strategic relationships with clients and partners
• Providing input on architecture, integration, and deployment strategies
• Solving complex problems with creative solutions
• Learning new concepts quickly and thoroughly
• Promoting the mission and Shared Values of our company

Sound interesting? If so, you’ll have…

• Bachelor’s Degree
• 10+ years of D365 ERP and/or AX implementation experience
• 8+ years of managing large ERP/CRM projects and development teams
• Previous experience in a Lead Consultant or PM role for a D365 implementation
• Proven experience in managing multi-million-dollar programs with complex delivery requirements
• Exceptional leadership and communication skills with a demonstrated ability to influence senior stakeholders
• Experience with different SDLC projectmethodologies(such as agile and waterfall)
• Demonstrated ability to successfully manage project teams
• In-depth financial acumen
• Strong understanding of business processes/business process analysis
• Software development experience a plus, especially in Java and/or C#
• Working experience or knowledge of LCS and or VSTS
• PMP certification is highly desirable
• Proficiency in MS Project

The Perks

We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

HSO is an Equal Opportunity Employer.