Engagement Manager

CSG Systems; Nebraska; Hybrid; USD 74,000 - 119,000; Full time

Benefits offered by this job

Work from Home

Healthcare: Dental, Medical, andVision

Paid Vacation

Employee Belonging Groups

Job summary

CSG Systems is seeking an Engagement Manager to effectively manage and support multiple small to medium-sized projects. In this role, you will act as a cross-functional leader, coordinating project elements and ensuring seamless communication among stakeholders.

The ideal candidate will possess a Bachelor's degree and have 2-3 years of relevant experience. Benefits include flexible work from home opportunities and various health benefits, emphasizing CSG's commitment to its employees.

Qualifications

• 2-3 years of experience managing client-facing project implementations.
• Ability to read, write, speak and understand English in a business environment.

Responsibilities

• Manage one or more small to medium-sized projects.
• Fully manage projects end to end through implementation.
• Create project initiation documentation and delivery approach.
• Deliver projects within the agreed budget, scope, and time.
• Create communication plans and establish project infrastructure.

Skills

Communication skills

Project management

Problem solving

Risk mitigation

Leadership

Time management

Microsoft Office (Excel, Word, PowerP)

Education

Bachelor's degree or equivalent experience

Job description

Role Overview

Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. Our Engagement Manager is a project management role, responsible for planning, executing, and supporting multiple small to medium-sized projects under the guidance of a Manager, Implementation, including PMO, Risk and Issue management. You will work as a cross-functional leader between different delivery groups and stakeholders (technical and non-technical) coordinating project elements, requesting resources, and ensuring effective communication among team members, stakeholders, and customers.

Key Responsibilities

• Manage one or more small to medium-sized projects.
• Be responsible for fully managing projects end to end through implementation including tasks such as risk and issue management and reporting.
• Create project initiation documentation, delivery approach and internal program and solution delivery review for internal program approval.
• Deliver projects within the agreed budget, scope, and time, manage risks and issues; ensure quality of deliverables and documentation; and implement appropriate delivery practices and methods.
• Create communication plans, facilitate meetings and forums, and establish project infrastructure for information sharing with teams and stakeholders.
• Create the project budget and resource forecast, and track delivery against budget, proactively manage issues and changes with the account lead.
• Participate in initiatives that improve our delivery practice and CSG as a whole.

Required Qualifications

• Bachelor's degree or equivalent experience.
• 2-3 years of experience managing client-facing project implementations.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders at all levels.
• Critical problem solving and risk mitigation capabilities.
• Advanced time management and organizational skills.
• Strong leadership and team management abilities.
• Advanced knowledge of Microsoft Office - Word, Excel, and PowerPoint.
• Ability to read, write, speak and understand the English language in a business environment.
• CSGer perks & benefits.

Location & Compensation

Location(s): United States Remote

Position Pay Range: This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience. $74,409.65-$119,052.96 This role is eligible for a bonus opportunity.

Benefits

• Work from Home
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Accommodation for Disability

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at [phone] or email us at [e-mail]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Company Culture

Our Guiding Principles: Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen. Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are. Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.

Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.

Diversity & Inclusion

CSG is an affirmative action, equal opportunity / veteran / disabled / female / minority / sexual orientation / gender identity employer.

CSG does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision.

CSG will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Colorado Residents

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.