Engagement Manager

Daten; Germantown (MD); On-site; USD 100,000 - 130,000; Full time

Job summary

A telecommunications solutions provider is seeking an experienced Engagement Manager to lead client engagements in Germantown, MD. This role requires strong consulting skills, a deep understanding of telecommunications, and a focus on client relationship management. The ideal candidate will possess over 8 years of relevant consulting experience and the ability to drive strategic account growth. Competitive compensation and opportunities for advancement are offered.

Qualifications

• 8+ years of consulting experience in client-facing IT and Engineering roles.
• Understanding of telecommunications (satellite, wireless, mobile).
• Demonstrated ability to manage client engagements from inception to completion.

Responsibilities

• Lead and manage client engagements in Germantown, MD.
• Build strong relationships with clients to understand their business needs.
• Oversee IT and Engineering service delivery, ensuring quality standards.

Skills

Client management skills

Problem solving

Strategic thinking

Presentation skills

Project management

Interpersonal communication

Education

Bachelor's degree in Engineering, Computer Science, or related field

Tools

Salesforce

Digital technology stack

Job description

We are seeking an experienced Engagement Manager to lead and manage all aspects of client engagements in the Germantown, MD region. This role requires a strategic thinker with a deep understanding of telecommunications business (satellite, wireless, mobile), strong client management skills, and the ability to drive cross-sell and upsell opportunities.

Key Responsibilities

• Strong consulting (problem solving) and engagement execution experience at Program levels with ability to scale up to Executive levels as needed
• Serve as the primary point of contact for assigned clients, building strong relationships and understanding their business needs and technical challenges.
• Oversee the delivery of IT and Engineering services, ensuring projects meet quality standards, timelines, and client expectations.
• Identify and pursue cross-sell and upsell opportunities to expand the range of services provided to each client.
• Collaborate with technical teams and subject matter experts to develop tailored solutions that address client challenges and align with their strategic goals.
• Conduct regular status meetings and executive business reviews to ensure transparency and alignment.
• Monitor account health and proactively address potential issues to maintain high levels of customer satisfaction.
• Stay current with industry trends and emerging telecom technologies to guide clients on the latest advancements.
• Work closely with internal teams to manage project budgets, timelines, and resource allocation.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related field; or equivalent work experience.
• 8+ years of relevant consulting experience in mid/large tier 1/2/3 service organizations in client-facing roles within IT and Engineering with telecommunications clients.
• Strong background in telecommunications, with an understanding of satellite, network, wireless, or telecom infrastructure solutions.
• Demonstrated ability to manage client engagements from inception to completion, with a focus on strategic account growth.
• Excellent communication and interpersonal skills, able to build trust with stakeholders at all levels.
• Strong presentation, project management and organizational skills.
• Preferred: Experience with Salesforce, Mobile, Digital technology stack.