Engagement Manager

Intapp; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Professional development opportunities

Wellness program

Volunteer time off and donation match

Job summary

Intapp is seeking an Engagement Manager (Implementation Project Manager) to own end-to-end delivery of enterprise SaaS implementations within the Intapp Client Services team in Charlotte, NC. You will run projects against budget, timeline, scope, and quality commitments, coordinating internal resources and vendors while managing stakeholders and steering committees.

Five-plus years in a PM/Engagement Manager role with cloud software experience, strong budgeting and forecasting abilities, and a

Qualifications

• 5+ years of experience in a Project Manager/Engagement Manager role, ideally working with enterprise cloud software and complex integrations.
• Experience with budget management and forecasting for cloud software delivery and integrations.
• Ability to lead large, diverse virtual teams and resolve conflicts constructively.
• Experience with project management practices and tools to create, manage, and track project performance, plus proficiency with the MS Office toolset.
• Excellent client-facing, internal, written, and verbal communication skills; strong attention to detail and analytical skills.

Responsibilities

• Execute a global delivery model, driving complex projects from start to finish and managing budget, timelines, scope, and quality goals against an agreed contract.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects, and define deliverables, roles, and responsibilities for all team members while providing strong team leadership.
• Track and analyze project scope, schedule, and budget performance, proactively reporting on blockers, risks, overflows, and deficits, and gaining agreement on improvements and mitigations.
• Escalate projects to management and key internal stakeholders as needed, ensuring proactive communication plans and delivering successful, referenceable implementations.
• Apply a disciplined approach to process framework and data quality goals, ensuring organized project documentation and close-out to operations.

Skills

Project management

Budget management

Stakeholder management

Vendor management

MS Office

Job description

Engagement Manager (Implementation Project Manager)

Position Overview

The Engagement Manager sits within the Intapp Client Services team and owns end-to-end delivery of enterprise SaaS implementations for Intapp clients. The Engagement Manager runs projects against budget, timeline, scope, and quality commitments; coordinates internal resources and third-party vendors; manages stakeholder relationships and steering committees; and closes projects out cleanly.

What You Will Do

• Execute a global delivery model, driving complex projects from start to finish and managing budget, timelines, scope, and quality goals against an agreed contract.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects, and define clear deliverables, roles, and responsibilities for all team members while providing strong team leadership.
• Track and analyze project scope, schedule, and budget performance, proactively reporting on current or potential blockers, risks, overflows, and deficits, and gaining agreement on recommended improvements and mitigations.
• Escalate projects to management and key internal stakeholders as needed, ensuring proactive communication plans, and deliver highly successful, referenceable implementations by building solid stakeholder relationships and proactively managing project health indicators.
• Apply a disciplined approach to process framework and data quality goals, ensuring organized project documentation internally and with the client, and close out projects at completion, passing deliverables and documentation to operations.

What You Will Need

• 5+ years of experience in a Project Manager/Engagement Manager role, ideally working with enterprise cloud software and complex integrations.
• Successful budget management and forecasting experience, with a fundamental understanding of cloud software delivery and associated integrations, and a curiosity to learn.
• A management style that exhibits high energy, efficiency, collaboration, candor, openness, and results orientation, with the ability to work well in large, diverse, virtual matrixed teams and to work under pressure and diffuse conflict without confrontation.
• Experience with project management practices and tools to create, manage, and track project performance, plus proficiency with the MS Office toolset.
• Excellent client-facing, internal, written, and verbal communication skills; strong attention to detail with analytical, problem-solving, organizational, and multitasking skills.
• Experience in the legal, financial, or professional services sectors is a plus.

What You Will Gain

• At Intapp, you’ll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients.
• You’ll be part of a growing public company, with a modern work environment that’s connected yet flexible and where your professional growth and well‑being are top priorities.
• We’ll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.
• Here, you will have the opportunity to Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
• Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
• Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most.
• We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.
• Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.

Equal Employment Opportunity

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.

Intapp builds AI software to power the world’s top investment, legal, and consulting firms. Our clients face unique challenges: they must track and manage complex client relationships, navigate strict regulatory requirements, and manage sensitive deal information. We develop software specifically for these needs, helping firms find and win business, onboard clients safely and manage risk, deliver exceptional work, and capture full value. Intapp created Celeste, an agentic AI platform for professional firms that combines firm‑specific context, workflow automation, and built‑in compliance. Using prebuilt or custom agents, Celeste helps professionals execute critical workflows faster and more consistently while respecting proprietary knowledge, access controls, and regulatory requirements. It is designed to work within a firm’s data, terminology, playbooks, and governance framework. Today, more than 2,700 firms worldwide rely on Intapp, including 95 of the Am Law 100, 16 of the top 20 accounting firms, and more than 1,700 private capital, investment banking, and real assets firms. Intapp has helped firms achieve measurable impact — from 25% more pitch opportunities to 55% faster client onboarding — turning intelligence into competitive advantage. Founded in 2000 and headquartered in Palo Alto, California, Intapp completed a successful IPO on June 30, 2021 (NASDAQ: INTA). Alongside a global ecosystem of partners, Intapp accelerates innovation and integration, ensuring our clients are always at the forefront of transformation.