Engagement Lead, Client Partner

GALE; New York (NY); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Hybrid, flexible workplace

Job summary

GALE in New York seeks an Engagement Lead to drive multi-million-dollar engagements, partnering with creative, email, analytics, strategy, and marketing teams. You will guide end-to-end execution, build strong client relationships, and proactively balance risks across multiple workstreams.

The role emphasizes agile delivery, proactive problem-solving, and a client-first mindset, with the ability to oversee complex programs for top-tier brands.

Qualifications

• 8+ years experience in a client services organization
• Deep knowledge of strategic planning best practices
• Proven experience growing a client account and understanding client needs
• Passion for clients’ businesses
• We-before-me attitude uniting teams
• Strong understanding of creative in digital project life cycles
• Knowledge of web development technologies and third-party offerings
• Experience developing creative, strategy and optimization of media plans & marketing

Responsibilities

• Manage long-term marketing engagements with multiple project tracks and teams
• Oversee engagements including media, CRM, loyalty, and creative components
• Identify opportunities to grow the business with the client
• Manage client expectations and ensure satisfaction
• Mentor and develop teammates and lead by example
• Collaborate with GALE teams to build innovative, measurable solutions
• Lead and communicate across meetings, briefings, and client interactions
• Be a leader and a strong communicator in a client-facing role

Skills

Client services

Strategic planning

Account growth

Client relationships

Team leadership

Web development

Digital project lifecycle

Vendor knowledge

Job description

About GALE

GALE is the world’s first and only Business Agency. We bring business strategy to brand storytelling to drive enterprise value. With expertise in strategy, media, CRM, creative, performance marketing, and technology, GALE creates integrated marketing systems and campaigns that grow businesses in significant ways. Founded in 2014, the agency has since been named AdAge ’s Business Transformation Agency of the Year and Adweek’s U.S. Media Agency of the Year and has been recognized for its innovative creative at the Cannes Lions.

We work with brands such as Delta, Uber, Starbucks, Chili’s, Hard Rock, MilkPEP, Diageo, Cotton, IHG and more. If you’re driven by a passion to build something great, a desire to innovate, and a commitment to achieve excellence in your craft, GALE is a great place for you!

GALE has eight offices around the world, including New York, Toronto, Los Angeles, Austin, Denver, Kansas City, London, and Bengaluru. GALE embraces a hybrid, flexible workplace.

Inclusion in Hiring

GALE is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please consider applying for this role even if you do not meet 100% of the suggested requirements, and/or if you have gaps in your resume.

What You’ll Do

About the role

We are seeking a passionate, hands-on, and goal-oriented Engagement Lead. This role is a crucial component in delivering results for our clients. You must excel in managing multi-faceted, multi-million-dollar engagements while partnering with various internal departments including creative, email development, customer experience, analytics, strategy, and marketing. This role will also work closely with external organizations to execute client deliverables with precision.

The ideal candidate must be able to visualize the end result and deliver accordingly. You must be goal and result oriented, both on a large and small scale. You must be prepared to proactively drive work forward, build strong client relationships, and manage the end-to-end execution of project activities (from strategy, through to creative, development, and QA). And finally, you will need to work in an agile manner, proactively identifying risk, and balancing team deliverables across multiple workstreams.

Who You Are

About you

• You have 8+ years experience in a client services organization, preferably on projects with top tier consulting firms or interactive agencies (including web, mobile, video, brand, and strategic consulting projects)
• You possess a deep knowledge strategic planning best practices
• You have proven experience in growing a client account, understanding the client’s need and how to leverage the services our agency provides
• You have a passion for your clients’ businesses
• You’re an optimist, and have the foresight to create solutions even before challenges arise
• You have a “we before me” attitude and you unite/bring teams together
• You have a strong understanding of creative as it relates to digital project life cycles
• Someone with an intuitive understanding for how our work gets done
• You have a strong knowledge of web development technologies, technology vendors, and third-party offerings—and are always on the lookout for new ways to push our work forward
• You have gained a deep understanding and prior knowledge of working with clients to develop the creative, strategy and optimization of media plans & marketing

Nice to Have

What You Will Be Doing

• Manage long-term, marketing engagements with multiple project tracks and teams as well as a firm command of project management processes and methodologies
• You will oversee engagements that could include media, CRM, loyalty, creative components
• Seek out and understand opportunities on where we can successfully grow our business with the client
• Manage and set client expectations and ensure that everyone is satisfied
• Mentor and manage your fellow employees. We want someone who can both lead by example and also take an active interest in fostering the talents of those working alongside them
• Identify a client’s business needs and work with both the client and the various GALE teams to understand, define, and build effective and innovative solutions that generate measurable results.
• Prepared to be as much of a leader as they are a communicator and mentor
• This is an office-based role and you will spend time in meetings and briefings, as well as remaining in close contact with key clients

Our Commitment to Inclusion

We believe in inclusivity and do our best work when people with diverse perspectives, backgrounds and skills are brought together. Our Core Values are at the root of GALE’s collaborative environment and help to foster a strong community.

Our Code of Conduct, Human Resources policies and executive investment in inclusion further support and protect GALE’s inclusive workplace.

Inclusion in the Workplace

Our Hiring Process

We want you to be just as discerning in making your next career move as we are finding great talent to join our team. Our interview process generally consists of the following stages to allow you to meet a range of people from various disciplines and domains. You will be assessed at each stage before being invited to move to the next.

• Phone screen with a member of our Talent Acquisition Team
• Interview with the Hiring Manager, who will generally be your manager.
• Where relevant for the role, a technical aptitude test. (i.e. for domains in technology, data science, etc.)
• Interview with a member of our team from a different Department than yours.
• Interview with a member of our Leadership Team.

Please discuss with our recruiters if you require any accommodations throughout the process to help enable a smooth interview (i.e. accessibility in terms of location, timing, method, etc.).

Compensation

In order to comply with equal pay and salary transparency laws in various locations, we believe the target compensation for this role is $140,000 to $170,000 yearly. Actual compensation is influenced by a wide array of factors including but not limited to skill set, qualifications, job performance, level of experience, location, and business needs.