Engagement Coordinator

Abstra; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Company-provided equipment

20 PTO days per year

Opportunities for professional growth

Collaborative, inclusive environment

Job summary

Abstra is seeking an Engagement Coordinator to support patient communications and appointment scheduling in a fast-paced healthcare environment. You will serve as the primary contact for patients, coordinating appointments and ensuring a positive experience through excellent customer service.

The role requires strong English communication, organization, and experience with scheduling tools. Remote work from Latam with US Central/ET hours is available; HIPAA compliance is essential.

Qualifications

• 1+ year of customer service, scheduling, or coordination experience.
• Proficient in English with clear communication.
• Experience handling phone interactions.
• Strong organizational and time management skills.
• Ability to thrive in a fast-paced environment.
• Familiarity with scheduling, CRM or similar tools.
• Healthcare or patient services experience is preferred.
• High school diploma required; degree is a plus.
• Clinical/medical experience is a plus.

Responsibilities

• Serve as the primary patient contact via phone, email, and messaging.
• Schedule, reschedule, cancel, and confirm appointments.
• Handle high-volume inbound and outbound calls professionally.
• Provide appointment and service information to patients.
• Ensure HIPAA-compliant communications.
• Maintain accurate patient records and scheduling systems.
• Follow workflows to support a smooth patient experience.
• Coordinate with providers and internal teams on scheduling.
• Resolve scheduling issues and patient inquiries promptly.
• Document patient interactions in company systems.
• Support patient engagement and satisfaction initiatives.

Skills

Customer service

Scheduling

Coordination

Time management

English communication

Phone interactions

Problem solving

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM tools

Scheduling systems

Job description

We are seeking an organized and customer-focused Engagement Coordinator to support patient communications and appointment scheduling. This role serves as a key contact for patients, coordinating appointments and ensuring a positive experience through excellent customer service in a fast-paced healthcare environment.

Location:

Latam, 100% remote and workinghoursarebasedontheUS Central or Eastern Time Zone.

Key Responsibilities:

• Serve as the primary patient contact via phone, email, and messaging.
• Schedule, reschedule, cancel, and confirm appointments.
• Handle high-volume inbound and outbound calls professionally.
• Provide appointment and service information to patients.
• Ensure HIPAA-compliant communications.
• Maintain accurate patient records and scheduling systems.
• Follow workflows to support a smooth patient experience.
• Coordinate with providers and internal teams on scheduling.
• Resolve scheduling issues and patient inquiries promptly.
• Document patient interactions in company systems.
• Support patient engagement and satisfaction initiatives.

Required Qualifications:

• 1+ year of customer service, scheduling, or coordination experience.
• Strong English communication skills.
• Experience handling phone interactions.
• Strong organization and time management skills.
• Ability to work efficiently in a fast-paced environment.
• Proficiency with scheduling, CRM or similar tools.
• Strong problem-solving and customer service skills.
• Healthcare or patient services experience preferred.
• High school diploma required; degree is a plus.
• Clinical/medical experience is a plus.

What We Offer:

• Competitive compensation paid in USD.

• 20 days of paid time off (PTO) per year.

• Opportunities for professional growth and career development.

• Company-provided equipment.

• A collaborative, inclusive, and multicultural work environment.

• The opportunity to contribute to meaningful projects alongside a talented and supportive team.

Pre-Employment Verification:

• As part of our standard onboarding process, candidates who successfully complete the interview process and accept an employment offer will be required to complete an employment verification check, and background check. This process will confirm job titles and dates of employment with two previous employers and is a standard requirement for all new employees joining the company.