Engagement Analytics & Insights Manager

NCH Healthcare System, Inc.; Naples (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

NCH Healthcare System is seeking an Engagement Program Manager, Analytics & Insights in Naples, FL. This role focuses on planning and executing engagement initiatives for employees and physicians using listening software and data sources to drive improvements in experience and performance.

You will partner with leadership to develop strategies, analyze trends, and translate results into actionable recommendations.

Qualifications

• Bachelor's degree required; preference for HR/organizational analytics.
• 5–7 years in leadership roles focused on employee engagement or organizational culture.
• Experience designing and managing large-scale employee surveys and engagement programs.
• Ability to translate survey data into actionable business recommendations.

Responsibilities

• Lead end-to-end survey program for engagement, pulse, lifecycle.
• Design and implement comprehensive survey strategy aligned with goals.
• Select and optimize survey platforms for data integrity and scalability.
• Develop targeted action plans from results and track progress.
• Create executive dashboards and reports translating data into recommendations.
• Partner with leaders to execute engagement strategies and communications.
• Facilitate focus groups and listening sessions to gather feedback.
• Ensure privacy and compliance in survey administration.

Skills

Survey design & analysis

Data visualization

Stakeholder management

Project management

Communication

Education

Bachelor's degree

Master's degree (preferred)

Tools

Survey platforms

Job description

NCH Healthcare System is seeking an Engagement Program Manager, Analytics & Insights in Naples, FL. This role focuses on planning and executing engagement initiatives for employees and physicians using listening software and data sources to drive improvements in experience and performance.

You will partner with leadership to develop strategies, analyze trends, and translate results into actionable recommendations.