Energy Solutions Advisor: Solar, Storage & EV Expert

Blue Ridge Energy; Lenoir (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Blue Ridge Energy is seeking an Energy Solutions Advisor to join the Energy Solutions team within Electric Services. This role combines member service, technical consultation, and energy education to help members make informed decisions about their energy use.

You will provide expert guidance on energy efficiency, rate structures, distributed energy resources, solar interconnections, EV charging, and related technologies while supporting residential and commercial customers.

Qualifications

• High school diploma or equivalent required.
• Three years of customer service, member service, or related public-facing experience required.
• Proficiency with Microsoft Office applications, including Excel.
• Ability to manage multiple priorities while providing exceptional service.

Responsibilities

• Deliver outstanding service through phone, digital, and in-person interactions.
• Help members understand and manage their energy use through data analysis and energy-saving recommendations.
• Provide guidance on solar, battery storage, electric vehicle infrastructure, and other distributed energy resources.
• Support residential and commercial members with rate options, billing questions, and efficiency strategies.
• Promote Blue Ridge Energy programs, products, and services including Flex Pay, Budget Billing, bank draft, underground/overhead service, security lighting, water heaters, high efficiency heat pumps, Propane & Fuels programs, HomeServe, and Community Solar.
• Pursue Grant funding for Blue Ridge Energy by providing application and administrative support.
• Partner with teams across the cooperative to provide timely, accurate, and member-focused solutions.
• Stay informed on evolving energy technologies, legislation, and industry trends while helping educate members and employees.

Skills

Customer service

Data analysis

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Blue Ridge Energy is seeking an Energy Solutions Advisor to join the Energy Solutions team within Electric Services. This role combines member service, technical consultation, and energy education to help members make informed decisions about their energy use.

You will provide expert guidance on energy efficiency, rate structures, distributed energy resources, solar interconnections, EV charging, and related technologies while supporting residential and commercial customers.