Energy Programs Support Specialist (Hybrid)

Everblue; Huntersville (NC); Hybrid; USD 22,041 - 30,307; Full time

Benefits offered by this job

Hybrid schedule after onboarding

Job summary

Everblue is hiring for a hybrid contact center role in Huntersville, NC. You will support applicants navigating home energy programs across phone, email, chat, and web, ensuring quick access to services.

You will handle escalations, verify documentation, and guide contractors through applications while maintaining a customer-first approach. High school diploma required; associate or bachelor’s degree a plus. Hybrid schedule after onboarding.

Qualifications

• Experience in customer support, call centers, claims, or application processing
• Ability to learn new systems and guide users through online platforms
• Detail-oriented with the ability to manage multiple priorities
• Familiarity with energy efficiency or utility programs is a plus

Responsibilities

• Respond to inbound inquiries via phone, email, live chat, and web with prompt, knowledgeable support
• Conduct outbound calls to applicants for status updates, missing documentation, and re-engagement
• Help customers understand program options, eligibility, timelines, and required documentation
• Guide contractors through applications, documentation, and project requirements
• Maintain a customer-first approach in every interaction

Skills

Customer support

Communication

Multitasking

Team collaboration

Education

High school diploma

Associate/Bachelor degree a plus

Tools

Microsoft Office

Google Drive

Job description

Everblue is hiring for a hybrid contact center role in Huntersville, NC. You will support applicants navigating home energy programs across phone, email, chat, and web, ensuring quick access to services.

You will handle escalations, verify documentation, and guide contractors through applications while maintaining a customer-first approach. High school diploma required; associate or bachelor’s degree a plus. Hybrid schedule after onboarding.