ENERGY ASSISTANCE PROGRAM COORD

Metropolitan-Family-Service; Gresham (OR); Hybrid; USD 45,000 - 70,000; Full time

Job summary

Metropolitan Family Service in Multnomah County seeks an Energy Assistance Program Coordinator to lead outreach, enrollment, and case management for families seeking energy help. Working with partners, the coordinator will implement new systems and prioritize households with young children and disability needs.

The role requires collaboration with SUN Site Managers, 211 Info, and community partners, strong data practices, and compassionate service delivery.

Qualifications

• BA/BS required; MSW/MA preferred.
• Minimum 2 years in social services or related fields.
• Bilingual abilities (Spanish preferred) and culturally inclusive approaches.

Responsibilities

• Develop outreach strategies and promote energy assistance; conduct intake.
• Screen eligibility and document income per OHCS manual; inform applicants.
• Manage client files, service plans and case notes; ensure timely submissions.
• Collaborate with Multnomah County, SUN sites, and partners; attend meetings.
• Ensure data accuracy, compliance, and equitable service delivery.

Skills

Outreach experience

Case management

Bilingual (Spanish preferred)

Strong communication skills

Time management

Education

BA/BS in public service, recreation or human services

MSW or MA preferred

Tools

MS Office / Word, Excel

G Suite

Database programs

Job description

Position Title: Energy Assistance Program CoordinatorReports To: Program Quality ManagerLocation: Civic Office/hybrid options are available with supervisor approvalDept/Program: Community Schools FTE: 1.0 (40 hours/weekStatus: ExemptUpdated: September 2026 Job Number: EAC0904General Description:Metropolitan Family Service position descriptions are guidelines. They are not intended to identify every task that an employee will be asked to complete. They are intended as a general outline of the essential work responsibilities and qualifications of the position.Agency Culture:We use creative and proactive problem-solving to build and sustain dynamic community-based programs and quality servicesWe believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independenceWe build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversityGeneral Function:Under the supervision of the Program Quality Manager and in partnership with Multnomah County, MFS SUN Site Managers, 211 Info, and community partners the Energy Assistance Coordinator serves as the MFS contact for outreach and enrollment and case management of families seeking energy assistance in Multnomah County. As MFS is newly implementing this program, the Coordinator will be responsible for implementing new systems, outreach enrollment prioritizing families with children 6 and under, people with disabilities whose earnings are at or below 60% of the State’s Median Income and are fully or partially responsible for their home heating expenses. The position will also focus on building relationships with Community partners.Essential Duties and Responsibilities:General:Work collaboratively with MFS program staff, SUN Site Managers, Community Partners and 211 Info to help low income individuals in Multnomah County access energy assistance when neededProvide broad and targeted outreach in Multnomah County through MFS, Community Partners and 211 Info to make sure qualified applicants know that energy assistance is availableComply with Metropolitan Family Service policies and procedures as outlined in the Employee and program handbooksOther duties as assigned by supervisorEnergy Assistance Coordinator Overall Program Support:Develop and maintain partnerships with community and community organizationsMaintain correct and timely credit card logs and timesheetsMaintain records and accurate dataOutreach and Community Engagement:Develop outreach strategies and promotional materials(e.g. flyers, mailings, signage, emails, and social media posts) to engage families.Build strong relationships with familiesConduct ongoing community outreach to identify families in need of supportOutreach and Relationship building should include, and is not limited to: staffing County Energy Events, media and marketing events, Energy Fairs, Neighborhood and Community Fairs, Energy Assistance intake events at schools, community organizations and apartment complexesEligibility Screening:Verify and document eligibility of households seeking energy assistanceCalculate income according to Oregon Housing and Community Services Energy Assistance ManualInform Applicants of eligibility requirements at the time they make an appointment with MFSGive eligible applicants a payment receipt after their application is completed, within 45 days from the time of intakeProvide applicants who mail in their application written response explaining the outcome of their application, including their benefitsIf assistance is denied or delayed, which includes a fair hearing process, an applicant must be sent a Notice of Action (NOA)Provide applicants who are determined to be ineligible both a verbal message and a written NOS stating they are ineligible and the process for a fair hearingAssist a participant who wants to appeal a denial decisionInform applicants of any change in their benefitsPromote hope, leadership, community connection, and long-term stabilityParticipant Case management:Follow client file standards detailed in the OHCS Energy Assistance Operations ManualComplete files accurately and completely with proper supportive materialsSubmit applications in a timely manner including “Corrective Action” follow-upAdhere to “No Wrong Door” policyRespect participant confidentialityWork with participants in an efficient, respectful, courteous and professional manner.Connect families to broader MFS services and community-based supports.Deliver services using equitable and inclusive practices, utilizing the MFS Equity LensDocumentation, Data and Compliance:Maintain complete and accurate client files in accordance with Multnomah County and MFS standardsComplete intake documentation, assessments, service plans, progress notes, releases of information, confidentiality forms, and grievance acknowledgementsDocument all participant contacts and servicesEnsure regular case reviews, file maintenance, and supervisory review requirements are metSpend energy assistance funds according to County timelinesPrepare reports and data summaries as required by funders and MFS leadershipCollaboration and Meetings:Attend monthly and any scheduled bi-monthly Energy Coordinator’s meetings facilitated by Multnomah CountyAttend supervision meetings, SUN team meetings, and trainingsCollaborate with MFS staff and community partners to align services and maximize support for familiesCreate and sustain effective relationships with SUN staff and the larger school communityParticipate in appropriate school and community meetings/committees to develop and maintain strong community partnershipsKnowledge, Skills, and Abilities Required:Training and a minimum of 2 years of experience in social services, family support, housing stabilization, case management, or related servicesDemonstrated experience in providing resource navigation and referral servicesExperience in community recruitment, marketing and community outreach is essentialExperience working in a public school setting or with public school partners preferredExperience working in collaboration with a variety of agencies and programsExperience working with families experiencing housing instability, poverty, or barriers to accessing services preferredBi-lingual in a language in addition to English highly preferred, ability to read, write and speak effectively in communicating with clients in a professional setting (Spanish preferred)Strong knowledge of strengths-based, trauma-informed, and culturally responsive practices.Ability to build trusting relationships with diverse families and community partnersExcellent verbal, written, organizational, and time-management skills.Ability to manage multiple priorities and maintain accurate documentation.Ability to work independently and to collaborate with other staff and teamKnowledge and competency to operate a personal computerCompetency in using Word, Excel, G Suite, and database programsCompetency to use various social media tools, Zoom, Google Hangouts/Meets and other tools to communicate to families virtuallyPossesses strong verbal and written communication skillsAbility to manage multiple projects simultaneouslyPossesses excellent time management and organizational skillsAbility to communicate effectively with a broad range of individuals and groupsAbility to maintain appropriate and professional relationships with participants and volunteersValues working in a multicultural, diverse environmentCORE VALUESEquity and Social JusticeValues working in a multicultural, diverse environmentValues and supports inclusion and program access for clientsSupports agency goals for reducing disparity in outcomes for communities of colorAdopts anti-racism approaches to services by understanding and acknowledging systemic and individual racism and privilegeCollaboration and TeamworkAbility to collaborate and communicate effectively with a broad range of individuals and groups within all program areas of MFS as well as other agenciesValues the inclusion of multiple voices, including clients/service users, in the design and implementation of programs and services.Education and Experience Requirements:Minimum of a BA or BS in public service, recreation or human services related field; MSW or MA preferred; or equivalent, related experienceExperience working in Training and a minimum of 2 years of experience in social services, family support, housing stabilization, case management, or related servicesFluency and ability to communicate effectively in languages in addition to English is preferredOther Requirements:Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner. If driving a personal vehicle must maintain a valid driver’s license for the state of residency, personal auto liability insurance coverage, and a driving record permitting coverage under the agency auto liability policy.MFS requires all employees and volunteers to complete a criminal background check. We review the results of all background checks individually and consider all of the circumstances of any issues that arise in a background check during the hiring process.Work Environment:Work is performed virtually and in-person in a school and/or office environment, at community events, and/or at other locations as deemed necessary. May require occasional early morning, weekend, or evening work. Position requires the ability to sit for extended periods as well as stand occasionally. Position requires the use of a computer, telephone, fax machine, copier and may require accessing locations by use of stairs.Metropolitan Family Service is committed to building a diverse workforce to broaden and deepen our work in the communities we serve. We strongly urge candidates from communities of color, disability, LGBTQIA2S+, linguistically diverse populations, older adults and military veterans to consider application to our positions. MFS is an Equal Opportunity Employer.