Energy Outreach Manager - Building Efficiency Programs

TRC Companies, Inc.; Portland (OR); On-site; USD 105,000 - 134,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with match

Paid time off

Holidays

Sick leave

Job summary

TRC Companies, Inc. in Portland seeks an Outreach Manager to own customer engagement and market engagement for existing building efficiency in Oregon and SW Washington. You will lead outreach, project management, and cross-functional collaboration with energy advisors and utility customers.

You will drive marketing strategies, speak at events, develop collateral, and advance new market strategies to reach underserved communities. This role requires strong leadership and program management skills.

Qualifications

• 3+ years' experience managing and leading a team.
• Self-driven leader with ability to motivate a field-based, geographically dispersed, multilingual team.
• Experience in conflict resolution in customer service environments.
• Strong customer service skills across in-person, email, and phone.
• Collaborator who leverages team experience to make informed decisions.
• Proven ability to manage people in remote work environments.
• Ability to learn and use a CRM system and MS Office tools.

Responsibilities

• Monitor forecasts and communicate timeline risks.
• Serve as subject matter resource on eligibility questions and resolve issues.
• Review internal eligibility requests with documentation.
• Act as primary contact for escalations related to Energy Advisor performance.
• Develop outreach reports, market trends, and success highlights.
• Coordinate event and conference assignments for Outreach staff.
• Support program changes and stakeholder communications.

Skills

Team leadership

Conflict resolution

Customer service

Multilingual support

Remote team management

Cross-functional collaboration

Time management

Project management

Tools

CRM system

MS Office

Outlook

Teams

Excel

Word

SharePoint

Job description

TRC Companies, Inc. in Portland seeks an Outreach Manager to own customer engagement and market engagement for existing building efficiency in Oregon and SW Washington. You will lead outreach, project management, and cross-functional collaboration with energy advisors and utility customers.

You will drive marketing strategies, speak at events, develop collateral, and advance new market strategies to reach underserved communities. This role requires strong leadership and program management skills.