Energy /IT Solutions Analyst II | Information Technology

APS (Arizona Public Service); Phoenix (AZ); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Energy/IT Solutions Analyst II to enhance the reliability of critical AMI systems. In this role, you will support and maintain advanced infrastructure systems while collaborating with cross-functional teams to identify improvements and implement effective solutions. Your expertise in troubleshooting, data analysis, and system optimization will be essential in ensuring seamless operations. If you're passionate about leveraging technology in energy management and enjoy working in a collaborative environment, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in IT or related field.
• Experience with AMI Head End Systems and MDMS is a plus.

Responsibilities

• Monitor and resolve issues in AMI Head End System.
• Collaborate with teams to ensure reliable data and system functionality.

Skills

Troubleshooting

Scripting

Data Analysis

Technical Documentation

Customer Service

Education

Bachelor's degree in Information Technology

Tools

Landis+Gyr Command Center

Honeywell Connexo

ITRON

SQL

Microsoft Office

Job description

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

Energy /IT Solutions Analyst II | Information Technology

What your day would be like:

You'll play a key role in ensuring the reliability and efficiency of our critical AMI systems. Your day will involve supporting and maintaining the Advanced Infrastructure(AMI) Head-end systems. This role ensures the reliability, performance, and integrity of the system used to manage smart meters, collect meter data, and interface with MDMS, GIS and Outage Management system. You'll collaborate with cross-functional teams to identify improvement opportunities, develop and implement solutions, and ensure the seamless operation of Meter 2 Cash systems

You are responsible for:

• Monitor, troubleshoot, and resolve issues in AMI Head End System (Landis+Gyr Command Center, Honeywell Connexo, ITRON)


• Monitoring of critical daily activities to ensure timely/accurate delivery of AMI Data for downstream systems


• Coordinate and support Application Patches/upgrades, Security patching and maintenance activities


• Coordinate with IT, MDMS, Meter Infrastructure, Field Services and Vendors to resolve integration and data issues


• Analyze performance metrices, identify bottlenecks and suggest system optimizations


• Maintain system documentation, standard operating procedures/knowledge articles


• Participate in incident response, root cause analysis and preventative maintenance efforts


• Ensure compliance with cybersecurity and regulatory standards for AMI systems


• Provide on0call support and respond to system alerts outside business hours , as needed


• Collaborating with internal teams to ensure reliable data and system functionality.


• Supporting projects that align with strategic IT goals.

The kinds of people we want to talk to have done many of the following:

• Working Experience with AMI Head End Systems (Landis+Gyr Command Center, Honeywell Connexo, ITRON) and MDMS (optional)


• Strong troubleshooting, scripting, and data analysis skills


• Translated business or operational needs into effective technical solutions.


• Performed system upgrades, patches, and maintenance with minimal operational disruption.


• Diagnosed complex technical issues under pressure and recommended long-term fixes.


• Enjoyed working in cross-disciplinary teams where IT and energy meet.


• Strong communication and coordination skills


• Analytical mindset and problemsolving skills


• Ability to manage multiple priorities in a fast-paced environment


• Team player with focus on customer service

If you're passionate about using technology to support mission-critical energy operations and thrive in a collaborative environment, this role offers the opportunity to contribute to something essential every day.

Minimum Requirements

Energy /IT Solutions Analyst II | Information Technology

• Bachelors' degree in Information Technology or related field


• PLUS two (2) years of prior relevant experience or equivalent combination of education and directly related experience.


• Requires working technical knowledge gained through experience within a job area or system.

Preferred Special Skills, Knowledge or Qualifications

• Knowledge of safety policies, practices and procedures; basic knowledge of computer science and/or engineering; generation, transmission and distribution system design, operations, and procedures; systems software and database administration; network and workstation technologies; technical issues related to energy management systems and applications; software, hardware and telecommunication; systems for real-time data collection and exchange. Skill in developing and writing technical documentation; evaluating and testing emerging technologies


• SQL (Structured Query Language); statistics, mechanics, and physics; technical writing; testing different types of equipment, such as flow meters; Microsoft office, including Word and Excel.


• Ability to troubleshoot Windows and Linux environments; provided off hours support as part of an on-call rotation; work well on a team; works well with customers/clients; problem solve; thinks innovatively; gives high level of attention to detail

Major Accountabilities

1) Applies technical knowledge to process, provides support with, and solves broad software support requests within the energy management system (EMS), the supervisory control and data acquisition (SCADA) system, and other electric control center automation systems

2) Utilizes approved EMS and SCADA support delivery processes and tools providing input on identified flaws or adjustments

3) Participates in mid-level troubleshooting across most aspects of the SCADA system and leads basic level troubleshooting

4) Provides advanced service and implementation support (i.e., development, operation, and maintenance of operating systems software, network and/or configuration management and database activities for real-time computer systems, develops application programs for scheduling, monitoring, control, accounting, and analysis)

5) Develops statistics and performance reports in own practice area

6) Independently reviews and verifies low risk changes, and escalates as necessary

7) Migrates and deploys moderately complex solutions

8) Participates in on-call rotation to support operations and maintenance of the SCADA system during off hours

9) Suggests improvements that mitigate risks and create a more reliable and efficient electrical grid

10) May help train and assists entry level analysts

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.



Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.



For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). Arizona Public Service is a smoke free workplace.

Home Based: Home based employees primarily work from their home offices and come into an APS facility on an as-needed basis.

*Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).

*Working from a home office requires adequate technology and an appropriate ergonomic set up.

*Role types are subject to change based on business need.