Energy-Efficiency Scheduling Coordinator

Thielsch Engineering; Cranston (RI); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Tuition reimbursement

401(k) plan

Retirement plan

Job summary

The RISE Group in Cranston, RI is seeking an Administrative Assistant (Audit Scheduling) to handle clerical and receptionist duties and provide customer support for energy-efficiency projects.

You will interact with residential energy-efficiency professionals, customers of Rhode Island Energy and Mass Save, suppliers and the public, scheduling audits and processing requests in our office.

Qualifications

• At least two years' experience in a customer-facing role in a high-volume office.
• Proficiency with Windows-based applications, including Microsoft Word, Excel and Outlook.
• A commitment to and enthusiasm for energy efficiency.
• Strong writing, verbal and organizational skills.
• Attentive to detail and able to learn and understand technical terms.
• Able to prioritize and process multiple tasks and meet deadlines.
• Able to tactfully avoid conflict, build trust and work as part of team.
• A high school diploma or equivalent.
• Able to pass criminal background and drug screening tests.

Responsibilities

• Answer/route phone calls, postal mail, email and fax messages.
• Schedule home energy audits.
• Process incoming requests, pre-screen customers to confirm program eligibility, create customer files, enter and update jobs in the company database and online calendar.
• Work with our Program Administrators and their software to verify eligibility and register customer requests.
• Communicate verbally and/or in writing with residential energy-efficiency specialists and customers regarding scheduling, invoicing or other issues as needed.
• Efficiently process customer and contractor requests and help resolve outstanding issues.
• The scope of duties may vary based on your qualifications and our office's immediate needs.

Skills

Customer-facing experience

Microsoft Word

Microsoft Excel

Microsoft Outlook

Energy efficiency

Attention to detail

Time management

Team player

Background check

Conflict avoidance

Education

High school diploma or equivalent

Tools

Windows OS

Job description

The RISE Group in Cranston, RI is seeking an Administrative Assistant (Audit Scheduling) to handle clerical and receptionist duties and provide customer support for energy-efficiency projects.

You will interact with residential energy-efficiency professionals, customers of Rhode Island Energy and Mass Save, suppliers and the public, scheduling audits and processing requests in our office.